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Crucial Conversations

Tools for Talking When Stakes Are High

By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
15-minute read
Audio available
Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

We’ve all been in situations where rational discussions get quickly out of hand, and Crucial Conversations investigates the root causes of this problem. You’ll learn techniques to handle such situations and shape them into becoming positive and solutions-oriented, while preventing your high-stakes conversations from turning into shouting matches.

  • Anyone whose job requires dealing with other people often
  • Anyone who wants to improve conversations in their personal relationships
  • Anyone who offers professional communications training

The authors are co-founders of VitalSmarts, a consulting company that focuses on organizational performance and corporate training. As follow-ups to Crucial Conversations, the authors wrote Crucial Confrontations and Crucial Accountability, which aim to provide additional tools for resolving unmet expectations and bad behavior.

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