Difficult Conversations Book Summary - Difficult Conversations Book explained in key points
Listen to the Intro
00:00

Difficult Conversations summary

Douglas Stone, Bruce Patton and Sheila Heen

How to Discuss What Matters Most

4 (391 ratings)
14 mins

Brief summary

Difficult Conversations by Douglas Stone, Bruce Patton and Sheila Heen is a guide to improving communication skills. It offers tips and examples for managing disagreements and misunderstandings to achieve better outcomes.

Table of Contents

    Difficult Conversations
    Summary of 6 key ideas

    Audio & text in the Blinkist app
    Key idea 1 of 6

    You shouldn’t avoid difficult conversations out of fear of the consequences.

    Communication is key to getting what you want, but some conversations are harder to have than others.

    A difficult conversation is anything you find a challenge to discuss. Common topics include race, religion, sexuality and gender politics, but it can extend to any conversations that make you uncomfortable – such as asking your partner to quit smoking.

    Unpleasant talks are often avoided because the outcomes are unpredictable and the stakes are high, leaving you vulnerable. Your mind jumps back and forth, trying to decide the best course of action: Should I approach this issue? Or should I just let it go? If you choose to confront it, the situation could improve. However, there’s also the risk that you may get a less than favorable result.

    Say you decide to talk to your neighbor about his dog keeping you up at night with its incessant barking. On the one hand, he might be very understanding and offer to keep the dog inside after dark. But he may also think you’re overreacting and hold a grudge against you for complaining.

    No matter the situation, always take up the conversation – even if it’s difficult.

    Difficult conversations aren’t ideal, but neither are barking dogs keeping you up at night. More often than not, these talks are worth the effort if there’s a chance they could improve your life. So don’t turn a blind eye – or a deaf ear – to something that’s bugging you. Instead, learn how to speak up in an effective manner, which we’ll teach you in the following blinks.

    Want to see all full key ideas from Difficult Conversations?

    Key ideas in Difficult Conversations

    More knowledge in less time
    Read or listen
    Read or listen
    Get the key ideas from nonfiction bestsellers in minutes, not hours.
    Find your next read
    Find your next read
    Get book lists curated by experts and personalized recommendations.
    Shortcasts
    Shortcasts New
    We’ve teamed up with podcast creators to bring you key insights from podcasts.

    What is Difficult Conversations about?

    Difficult Conversations (1999) takes a look at what makes a conversation difficult and why we often try to avoid them. It outlines how to correctly approach and maneuver through tough topics to build positive and meaningful relationships.

    Difficult Conversations Review

    Difficult Conversations (1999) is a valuable read that explores the art of handling tough discussions with grace and effectiveness. Here's why this book stands out:

    • It offers practical strategies and tools that help navigate challenging conversations and resolve conflicts constructively.
    • The authors draw upon real-life examples and relatable scenarios to illustrate their concepts, making the content engaging and relatable.
    • With its insightful perspectives and actionable advice, the book manages to make the topic of difficult conversations surprisingly captivating and relevant.

    Best quote from Difficult Conversations

    All-or-nothing identities are about as sturdy as a two-legged stool.

    —Douglas Stone, Bruce Patton and Sheila Heen
    example alt text

    Who should read Difficult Conversations?

    • Politicians and business leaders
    • Teachers
    • Parents

    About the Author

    Douglas Stone lectures at Harvard Law School and is an expert in negotiation and communication. He co-founded the Triad Consulting Group, a communication and education consultancy firm.

    Bruce Patton is the co-founder of the Harvard Negotiation Project, a research entity that deals with conflict resolution and negotiation practices. Patton also founded Vantage Partners, a law firm representing some of the world’s biggest corporations.

    Sheila Heen is a teacher at Harvard Law School and co-founder of the Triad Consulting Group. She also works as a mediator at the Singapore Supreme Court.

    Categories with Difficult Conversations

    Book summaries like Difficult Conversations

    People ❤️ Blinkist 
    Sven O.

    It's highly addictive to get core insights on personally relevant topics without repetition or triviality. Added to that the apps ability to suggest kindred interests opens up a foundation of knowledge.

    Thi Viet Quynh N.

    Great app. Good selection of book summaries you can read or listen to while commuting. Instead of scrolling through your social media news feed, this is a much better way to spend your spare time in my opinion.

    Jonathan A.

    Life changing. The concept of being able to grasp a book's main point in such a short time truly opens multiple opportunities to grow every area of your life at a faster rate.

    Renee D.

    Great app. Addicting. Perfect for wait times, morning coffee, evening before bed. Extremely well written, thorough, easy to use.

    People also liked these summaries

    4.7 Stars
    Average ratings on iOS and Google Play
    31 Million
    Downloads on all platforms
    10+ years
    Experience igniting personal growth
    Powerful ideas from top nonfiction

    Try Blinkist to get the key ideas from 7,000+ bestselling nonfiction titles and podcasts. Listen or read in just 15 minutes.

    Start your free trial

    Difficult Conversations FAQs 

    What is the main message of Difficult Conversations?

    The main message of Difficult Conversations is learning how to navigate and handle challenging conversations effectively.

    How long does it take to read Difficult Conversations?

    The reading time for Difficult Conversations varies, but it typically takes a few hours. The Blinkist summary can be read in just 15 minutes.

    Is Difficult Conversations a good book? Is it worth reading?

    Difficult Conversations is a must-read for anyone looking to improve their communication skills. It provides practical strategies and insights for handling tough conversations effectively.

    Who is the author of Difficult Conversations?

    Douglas Stone, Bruce Patton, and Sheila Heen are the authors of Difficult Conversations.

    What to read after Difficult Conversations?

    If you're wondering what to read next after Difficult Conversations, here are some recommendations we suggest:
    • Crucial Conversations by Kerry Patterson
    • Getting to Yes by Roger Fisher
    • You Can Negotiate Anything by Herb Cohen
    • Talk by Elizabeth Stokoe
    • How to Have Impossible Conversations by Peter Boghossian and James A. Lindsay
    • The Discomfort Zone by Marcia Reynolds
    • How to Talk to Anyone by Leil Lowndes
    • Crucial Accountability by Kerry Patterson
    • The Game by Neil Strauss
    • The Art of Negotiation by Michael Wheeler