Kerry Patterson Books
The authors are co-founders of VitalSmarts, a consulting company that focuses on organizational performance and corporate training. As follow-ups to Crucial Conversations, the authors wrote Crucial Confrontations and Crucial Accountability, which aim to provide additional tools for resolving unmet expectations and bad behavior.
Crucial Conversations
What's Crucial Conversations about?
We’ve all been in situations where rational discussions get quickly out of hand, and Crucial Conversations investigates the root causes of this problem. You’ll learn techniques to handle such situations and shape them into becoming positive and solutions-oriented, while preventing your high-stakes conversations from turning into shouting matches.
Who should read Crucial Conversations?
- Anyone whose job requires dealing with other people often
- Anyone who wants to improve conversations in their personal relationships
- Anyone who offers professional communications training
Influencer
What's Influencer about?
Influencer (2007) distills the essence of how influence works. In addition to providing examples of real people who are highly adept at affecting change, the authors present information rooted in psychology research and give you the tools you need to increase your influence over others.
Who should read Influencer?
- People working in customer service
- Anyone working in public or social policy
- Psychology and sociology students
Crucial Accountability
What's Crucial Accountability about?
Crucial Accountability (2004) tackles the often tricky issue of addressing broken promises and unmet expectations. The book shares tools and steps for holding friends, family, and colleagues accountable for their actions, and enabling them to fulfill commitments and meet future expectations.
Who should read Crucial Accountability?
- Managers fed up with missed deadlines
- Friends and partners frustrated by broken commitments
- Parents who want to teach their children accountability