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by Robin Sharma
How High Performers Use Psychology to Influence With Ease
How Highly Effective People Speak by Peter Andrei reveals the secrets of persuasive communication. It provides strategies and techniques for crafting impactful messages and speaking with confidence to achieve professional and personal success.
Imagine two people are asked, “How likely are shark attacks?” Instantly, both minds quickly scan their archives for any relevant stored data to inform their response.
The first, remembering a particularly horrific incident they once saw in the news, answers, “Very likely.” The other, not coming across any relevant stored data, responds, “Not at all.” Objectively, the official statistic will rule one more correct than the other – but subjectively, both will believe their memories have steered them correctly.
You see, we vastly overweigh the significance of information we can easily recall. This is called the availability bias.
The availability bias means that even if we’ve encountered an objective statistic on a subject, it will do us little good if we can’t recollect it quickly. Instead, our brains jump to a single – and therefore, inherently limited – example, most likely a vivid or compelling anecdote.
So, what does this mean for effective communication?
You can tap into the power of the availability bias by making your message memorable. Of course, it’s always good to have facts to support your statements but if you want them to have influence, they need to be easily retrievable from the archives of your audience’s minds.
A simple yet potent way to do this is to package information as visual and emotionally arousing stories.
Stories have several key elements, but the main ones to focus on are characters and drama. If you can frame your communication in terms of a protagonist – or “good guy” – versus antagonist – or “bad guy” – do it. People are adept at imagining and understanding this dynamic. Similarly, emphasize the natural conflict in your message where possible. Even as far back as Aristotle, pathos – the emotional charge of a message – has been recognized as one of three essential ingredients in effective rhetoric.
To tie this back to the original example, if you want to make the case that shark attacks are frequent and threatening, communicating a single anecdote in the form of a visual, “emotionally-charged man vs. shark” narrative is significantly more persuasive than presenting a statistic smorgasbord. For better or worse, the availability bias means accessibility often beats accuracy.
How Highly Effective People Speak (2021) is a practical guide to increasing influence through speech. It posits that information should be conveyed as humans are wired to receive it. So an understanding of behavioral economics is essential. By dissecting the personal anecdotes and historical examples shared, you’ll learn the theories and tactics to make your own communication highly effective.
How Highly Effective People Speak (2022) by Peter Andrei gives valuable insights into the art of effective communication and why it matters in personal and professional relationships. Here's why this book is worth reading:
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Try Blinkist to get the key ideas from 7,500+ bestselling nonfiction titles and podcasts. Listen or read in just 15 minutes.
Start your free trialBlink 3 of 8 - The 5 AM Club
by Robin Sharma
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Learn the secrets of effective communication in How Highly Effective People Speak.
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How Highly Effective People Speak is worth reading as it provides valuable insights and techniques for effective communication.
Who is the author of How Highly Effective People Speak?
The author of How Highly Effective People Speak is Peter Andrei.