7 Days to Tackling Customer Complaints

It takes persuasive and powerful communication skills to handle customers with complaints and keep their business. Admitting mistakes while displaying empathy and vulnerability are key skills that every customer-facing team needs to master. These titles provide an overview of how to keep your customers happy through their journey with you, how to build trust and avoid churn, and hopefully turn even the most difficult of customers into your best advocates. This collection brings together the essential reads for teams and managers interacting with customers in their day-to-day.