Delivering Happiness Book Summary - Delivering Happiness Book explained in key points
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Delivering Happiness summary

Tony Hsieh

A Path to Profits, Passion, and Purpose

4.3 (104 ratings)
11 mins
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    Delivering Happiness
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    It is important to discover the one thing you are passionate about, and conversely, what you don’t want to do.

    In life and in business, you will win some and lose some, but what is truly important is finding out the one thing you are passionate about.

    Realizing your passion is important, because it makes all the decisions that follow easy. Because you always know what you are aiming for, your ultimate goal.

    For instance, if you know you are passionate about running your own business, and you love the satisfaction and fulfillment it gives you, the decision to turn down an offer to sell it for a large amount of money becomes easier to make.

    Creating, doing, and making things that you are passionate about is more important than making a lot of money doing things you can’t stand. Before you go any further, you need to decide if you are going to be true to yourself and, “stop chasing the money and start chasing the passion.”

    One way to find your passion is by trying many things to see what works. Along the way, you might find that one thing through the process of elimination, by realizing what it is you don’t want to do.

    The more things you eliminate from your list, the easier it becomes to find your real passion. And the closer you get to finding your passion, the less likely it is you will end up chasing the wrong dreams.

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    Key ideas in Delivering Happiness

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    What is Delivering Happiness about?

    The central theme of the book is the business of literally delivering happiness while living a life of passion and purpose. Delivering Happiness (2013) tells the story of Tony Hsieh and his company Zappos, demonstrating how thinking long-term and following your passions can not only lead to profits but also a happy life for your employees, your customers, and yourself. The book describes an alternative approach to corporate culture that focuses on the simple concept of making people around you happy, and by doing so increasing your own happiness.

    Who should read Delivering Happiness?

    • Anyone interested in running a successful business
    • Anyone wishing to change the world
    • Anyone who wants to know how profits, extraordinary customer service and happiness can all go hand-in-hand

    About the Author

    Tony Hsieh is an American entrepreneur and venture capitalist best known as the CEO of He sold his previous company, LinkExchange, to Microsoft for $265 million in 1999.

    In 2010, Delivering Happiness debuted at #1 on the New York Times Best Seller list and ever since, Hsieh has been considered an expert in customer service and corporate culture. He is also recognized as an influential Twitter user, having gained a huge following over the years.

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