Flawless Consulting Book Summary - Flawless Consulting Book explained in key points
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Flawless Consulting summary

Peter Block

A Guide to Getting Your Expertise Used

3.9 (67 ratings)
15 mins

Brief summary

Flawless Consulting by Peter Block is a guide for consultants who want to build better relationships with clients and deliver meaningful results. It provides practical advice for improving communication, engaging stakeholders, and overcoming common obstacles in consulting projects.

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    Flawless Consulting
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    Being rational is good. Focusing on interpersonal dynamics and emotions is even better.

    Many believe that being rational is the key to making effective decisions. So managers often try to suppress their more impulsive, emotional sides and focus on being logical.

    But really, this isn’t always the best approach. If you’re a consultant, being cold and rational will only take you so far.

    Consultation happens on two levels: the technical, business level and the interpersonal level. And even amid the most technical, complicated systems, we can’t forget that every employee is a human, too!

    The bottom line is that a consultant can’t truly grasp the problem if she doesn’t understand the emotional and interpersonal dynamics of the situation at hand.

    Consider a hospital where many different types of doctors and specialists see a single patient. An internist may draw blood; a nurse administers medicine; and so on. Although database software could streamline and help organize this multilevel process, this would only happen if everyone involved in the process used the software properly.

    Thus as a consultant, you have to realize that introducing a new efficiency tool isn’t just a question of adequate terminals or software proficiency. Each doctor or specialist will need to adjust how they work on a personal level, too. If you ignore this variable, the introduction of new technology is all but useless!

    And while interpersonal dynamics are important, as a consultant, don’t ignore your own feelings. Pay attention to your first response to a situation; it might shed light on a deeper issue, as well as effectively highlighting a potential solution.

    So if you get the sense that management is too hard on employees, it’s a sure bet that the employees feel this, too. Armed with this bit of intuition, a consultant can then discover ways to improve communication between staff and management, ultimately building a better team.

    To sum up, don’t ignore your feelings and instincts. Instead, use them as data to better understand the situation in front of you!

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    Key ideas in Flawless Consulting

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    What is Flawless Consulting about?

    Flawless Consulting (second edition, 2000) gives you an inside look into the art of consulting with a step-by-step guide to all the phases of a professional consultation. Whether you’re a consultant just starting your career or a business leader working with consultants, this book will show you how to successfully manage consultant-client relationships.

    Flawless Consulting Review

    Flawless Consulting (1980) is a book that offers valuable insights and guidance for consultants and anyone in a role that requires consulting skills. Here's why this book is worth reading:

    • Packed with practical tips and strategies, it equips readers with the tools to navigate complex consulting situations and achieve successful outcomes.
    • By emphasizing the importance of building trust and rapport with clients, the book highlights the human element in consulting, making it highly relevant and relatable.
    • With its emphasis on collaboration and partnership, the book offers a fresh perspective on the consulting process, making it engaging and thought-provoking.

    Best quote from Flawless Consulting

    Happiness is when what you think, what you say and what you do are in harmony. – Mahatma Gandhi

    —Peter Block
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    Who should read Flawless Consulting?

    • Junior-level consultants
    • Business owners considering hiring a consultant
    • Project managers who want to better understand consulting strategies

    About the Author

    Peter Block is a well-known American consultant and has authored many books on consulting, empowerment and social issues. He won the 2008 Lifetime Achievement Award from the Organization Development Network.

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    Flawless Consulting FAQs 

    What is the main message of Flawless Consulting?

    Flawless Consulting emphasizes the importance of building strong client relationships and effective communication.

    How long does it take to read Flawless Consulting?

    The reading time for Flawless Consulting varies, but it typically takes several hours. The Blinkist summary can be read in just 15 minutes.

    Is Flawless Consulting a good book? Is it worth reading?

    Flawless Consulting is worth reading as it provides valuable insights and practical strategies for becoming an effective consultant.

    Who is the author of Flawless Consulting?

    Peter Block is the author of Flawless Consulting.

    What to read after Flawless Consulting?

    If you're wondering what to read next after Flawless Consulting, here are some recommendations we suggest:
    • Million Dollar Consulting by Alan Weiss
    • Getting Started in Consulting by Alan Weiss
    • The Consultant’s Handbook by Samir Parikh
    • Case Interview Secrets by Victor Cheng
    • The Diary of a CEO by Steven Bartlett
    • The Art of Clear Thinking by Hasard Lee
    • When McKinsey Comes to Town by Walt Bogdanich and Michael Forsythe
    • The Negativity Fast by Anthony Iannarino
    • How to Know a Person by David Brooks
    • The Purpose Effect by Dan Pontefract