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Blink 3 of 8 - The 5 AM Club
by Robin Sharma
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Under New Management summary
How Leading Organizations Are Upending Business as Usual
16 mins
Brief summary
Under New Management by David Burkus explores novel and contrary approaches to management, such as rejecting email communication, breaking down hierarchies, and encouraging dissent to promote innovation. This book challenges the traditional notions of management and provides alternative methods to expand business.
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Under New Management
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Key idea 1 of 6
Happy employees mean happy customers.
We’ve all been taught that the customer is king, but the reality is that this saying no longer holds much water. That’s because your employees should be your main concern. And don’t worry about your clients, they won’t mind if you focus on the people who work for you.
In fact, happy employees lead to happy and loyal customers. For instance, if you, as a manager, make certain that your employees love their jobs, they’ll be more motivated and therefore more likely to be friendly and engaging with customers.
Don’t believe this?
Well, it’s actually supported by research.
Stephen Brown and Son Lam of the University of Houston published a 2008 study that found that employee job satisfaction is closely tied to happy customers. Their research showed that the clients of happy employees perceived the quality of their service to be much higher and, interestingly enough, the correlation holds up even for customers who have little employee contact.
So it makes good financial sense to put your employees first. Because if you take care of them, they’ll do the same for your customers.
How?
Well, the key to happy, committed and creative workers is trust. That means you need to cut loose your rigid rules and avoid constantly checking up on your employees. After all, nobody likes being micromanaged.
Instead, set a few simple rules that allow your employees to use their common sense, and trust them to excel with this freedom. For example, Netflix has no standard working times and no vacation policy. This means their employees set their own schedules according to their workloads and are free to take time off at their own discretion.
And the same goes for travel expenses. The only rule there is to act in Netflix’s best interest. Amazingly, the result of this policy was actually a reduction in costs!
Not just that, but it produced more engaged employees who wanted to invest in “their” company and who were less likely to move on.
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What is Under New Management about?
Under New Management (2016) is about the changing role of managers in a world where flexibility and knowledge work have become hallmarks. These blinks explain how certain standard management wisdom no longer applies and what to do instead.
Under New Management Review
Under New Management (2016) by David Burkus offers fresh perspectives on how to create effective and innovative workplaces. Here's why this book is worth reading:
- It challenges traditional management practices and provides thought-provoking alternatives that can lead to improved productivity and employee satisfaction.
- Backed by extensive research and real-world examples, the book explores unconventional approaches to hiring, rewarding, and organizing teams, making it a valuable resource for managers and leaders.
- With its compelling insights into organizational culture and management practices, this book keeps readers engaged and helps them see the potential for positive change.
Best quote from Under New Management
Great leaders dont innovate the product, they innovate the factory.
—David Burkus
Who should read Under New Management?
- All managers
- Professionals who aren’t satisfied with their current working conditions
- Anyone curious about new strategies in management
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Under New Management FAQs
What is the main message of Under New Management?
The main message of Under New Management is that traditional management practices are outdated and new innovative approaches are needed.
How long does it take to read Under New Management?
The reading time for Under New Management varies depending on the reader's speed, but it typically takes several hours. The Blinkist summary can be read in just 15 minutes.
Is Under New Management a good book? Is it worth reading?
Under New Management is a thought-provoking book that challenges conventional management practices. It offers fresh insights and practical strategies for improving organizations.
Who is the author of Under New Management?
The author of Under New Management is David Burkus.
What to read after Under New Management?
If you're wondering what to read next after Under New Management, here are some recommendations we suggest:
- The Making of a Leader by Tom Young
- The Self Delusion by Gregory Berns
- Lead Like a Coach by Karen Morley
- No Bullsh*t Leadership by Christ Hirst
- Better Small Talk by Patrick King
- Tiny Experiments by Anne-Laure Le Cunff
- The Life-Changing Magic of Tidying Up by Marie Kondo
- Doing the Right Things Right by Laura Stack
- Serve Up, Coach Down by Nathan Jamail
- What Philosophy Can Teach You About Being a Better Leader by Alison Reynolds
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