Powerful Phrases for Dealing with Difficult People Book Summary - Powerful Phrases for Dealing with Difficult People Book explained in key points
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Powerful Phrases for Dealing with Difficult People summary

Renée Evenson

Over 325 Ready-to-use Words and Phrases for Working with Challenging Personalities

4.2 (600 ratings)
18 mins

Brief summary

"Powerful Phrases for Dealing with Difficult People" by Renée Evenson is a guidebook for effectively managing challenging interactions in both personal and professional settings. It provides readers with a range of actionable phrases to use in difficult situations, fostering healthier communication and relationships.

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    Powerful Phrases for Dealing with Difficult People
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    Some basic rules

    Tense relationships at work typically don’t just solve themselves.

    Chances are, if you’re wondering whether Phil three cubicles down has been giving you the cold shoulder, he probably has. And if you have some hard feelings toward Linda in quality control, she’s probably aware of it on some level. These things don’t usually go undetected.

    The good news is, there are a few simple rules you can follow to smooth the way for a productive conversation – even if you’re not great with conflict. 

    Rule one? Never say never. That is, don’t start conversations with “always” or “never.” Take a second to think about the last time you messed up. Maybe someone came to you with an always or never statement like, “You never put your coffee mug in the dishwasher.”

    Did that statement make you feel like putting your coffee mug in the dishwasher? Or did it instead make you feel like defending yourself ? After all, you do put your coffee mug in the dishwasher most of the time!

    A better alternative would be something like, “Hey, I ended up doing dishes today, and it cut into my lunch hour. Would you mind putting your mug in the dishwasher next time?” 

    And this leads us to the second rule: don’t start conversations with “you.” In the coffee mug example, saying “You never put your coffee mug in the dishwasher” sounds like an accusation – so it puts you on the defensive. On the other hand, offering an “I” statement gives you a chance to see how your actions affected someone else.

    In the next section, we’ll explore some common phrases you can incorporate into your conflict conversations.

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    What is Powerful Phrases for Dealing with Difficult People about?

    Powerful Phrases for Dealing with Difficult People (2013) provides practical tactics for navigating tough conversations at work. Along with over 325 phrases, it includes dozens of sample conversations that show the phrases in action.

    Powerful Phrases for Dealing with Difficult People Review

    Powerful Phrases for Dealing with Difficult People by Renée Evenson (2014) is a valuable resource for anyone looking to improve their communication skills and handle challenging interactions with grace. Here's what makes this book worth reading:

    • It offers a wide range of practical phrases and strategies for effectively dealing with different types of difficult people in various situations.
    • The book provides real-life examples and case studies that help readers understand and apply the techniques, making it a highly applicable and useful guide.
    • With its straightforward and actionable advice, this book ensures that readers build confidence and develop the skills needed to handle difficult people confidently and assertively.

    Who should read Powerful Phrases for Dealing with Difficult People?

    • Anyone dealing with difficult coworkers or bosses
    • Employees looking for practical guidance on how to talk to colleagues
    • People interested in conflict management

    About the Author

    Renée Evenson has a degree in organizational psychology and a passion for communication and conflict management. She has worked in customer service management for over three decades and has written numerous books on communication in customer service, including Customer Service Training 101 and Customer Service Management Training 101

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    Powerful Phrases for Dealing with Difficult People FAQs 

    What is the main message of Powerful Phrases for Dealing with Difficult People?

    The main message of Powerful Phrases for Dealing with Difficult People is to provide effective communication strategies for handling challenging individuals.

    How long does it take to read Powerful Phrases for Dealing with Difficult People?

    The reading time for Powerful Phrases for Dealing with Difficult People varies, but it typically takes a few hours. The Blinkist summary can be read in just 15 minutes.

    Is Powerful Phrases for Dealing with Difficult People a good book? Is it worth reading?

    Powerful Phrases for Dealing with Difficult People is worth reading for its practical advice on effectively managing challenging interactions.

    Who is the author of Powerful Phrases for Dealing with Difficult People?

    The author of Powerful Phrases for Dealing with Difficult People is Renée Evenson.

    What to read after Powerful Phrases for Dealing with Difficult People?

    If you're wondering what to read next after Powerful Phrases for Dealing with Difficult People, here are some recommendations we suggest:
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