The Leader’s Guide to Radical Management Book Summary - The Leader’s Guide to Radical Management Book explained in key points
Listen to the Intro
00:00

The Leader’s Guide to Radical Management summary

Stephen Denning

Reinventing the Workplace for the 21st Century

4.2 (74 ratings)
17 mins
Table of Contents

    The Leader’s Guide to Radical Management
    Summary of 7 key ideas

    Audio & text in the Blinkist app
    Key idea 1 of 7

    Every business should seek to delight its clients and turn them into promoters.

    If you want to practice radical management, you need to start by asking an important question: “What am I trying to accomplish?”

    The answer to that question, and the guiding principle for your business, should be client delight.

    If you can keep your clients delighted, you’re bound to have a successful business, with loyal customers who’ll provide you with steady profits. This money can then be used to fund innovations for maintaining that delight.

    And you should not only inspire delight in your clients; it should be used to motivate and inspire your employees as well.

    Instead of just working for a paycheck, employees should recognize the value in helping others and putting a smile on a customer’s face. Client delight doesn’t just make a customer’s day better. It also makes the lives of employees happier and more fulfilled.

    To measure client delight, you can reach out to customers directly with surveys or questionnaires that seek to determine their willingness to recommend your service to others.

    Many businesses, including the Boston-based consultancy firm Bain & Company, have found that a willingness to recommend is one of the best indicators of client delight.

    Fred Reichheld is a manager at Bain & Company, and his surveys use what’s called a Net Promoter Score (NPS).

    This tool works by asking customers to use a scale of zero to ten to rate the likelihood of their recommending your product or service to other people. A very high score like nine or ten indicates the client will act as a promoter of your business, while a low score of zero to six suggests they’ll be a detractor – someone who will speak negatively about your business to others.

    By using regular NPS surveys you can be sure you’re as effective as possible by targeting your detractors and putting your efforts into turning them into promoters.

    But facilitating this metamorphosis requires that you know how to delight your clients, which is what we’ll explore in the blinks ahead.

    Want to see all full key ideas from The Leader’s Guide to Radical Management?

    Key ideas in The Leader’s Guide to Radical Management

    More knowledge in less time
    Read or listen
    Read or listen
    Get the key ideas from nonfiction bestsellers in minutes, not hours.
    Find your next read
    Find your next read
    Get book lists curated by experts and personalized recommendations.
    Shortcasts
    Shortcasts New
    We’ve teamed up with podcast creators to bring you key insights from podcasts.

    What is The Leader’s Guide to Radical Management about?

    The Leader’s Guide to Radical Management (2010) offers seven key principles that will help managers stay focused on making their customers happy. You’ll find that the practical tools presented in these blinks will not only increase your profits; they’ll keep you and your workforce focused on what’s really important.

    Who should read The Leader’s Guide to Radical Management?

    • Managers and CEOs
    • Entrepreneurs
    • Readers interested in good management techniques

    About the Author

    Stephen Denning is an Australian business guru who’s consulted for organizations around the world. He’s a specialist in management innovation and helping businesses find their own path to success. His other books include The Secret Language of Leadership: How Leaders Inspire Action Through Narratives and The Leader’s Guide to Storytelling: Mastering the Art and Discipline of Business Narrative.

    © Stephen Denning: The Leader’s Guide to Radical Management copyright 2010, John Wiley & Sons Inc. Used by permission of John Wiley & Sons Inc. and shall not be made available to any unauthorized third parties.

    Categories with The Leader’s Guide to Radical Management

    Books like The Leader’s Guide to Radical Management

    People ❤️ Blinkist
    Sven O.

    It's highly addictive to get core insights on personally relevant topics without repetition or triviality. Added to that the apps ability to suggest kindred interests opens up a foundation of knowledge.

    Thi Viet Quynh N.

    Great app. Good selection of book summaries you can read or listen to while commuting. Instead of scrolling through your social media news feed, this is a much better way to spend your spare time in my opinion.

    Jonathan A.

    Life changing. The concept of being able to grasp a book's main point in such a short time truly opens multiple opportunities to grow every area of your life at a faster rate.

    Renee D.

    Great app. Addicting. Perfect for wait times, morning coffee, evening before bed. Extremely well written, thorough, easy to use.

    People also liked

    Start growing with Blinkist now
    28 Million
    Downloads on all platforms
    4.7 Stars
    Average ratings on iOS and Google Play
    91%
    Of Blinkist members create a better reading habit*
    *Based on survey data from Blinkist customers
    Powerful ideas from top nonfiction

    Try Blinkist to get the key ideas from 7,000+ bestselling nonfiction titles and podcasts. Listen or read in just 15 minutes.

    Start your free trial