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Blink 3 of 8 - The 5 AM Club
by Robin Sharma
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The Leader’s Guide to Radical Management summary
Stephen Denning
Reinventing the Workplace for the 21st Century
17 mins
Brief summary
The Leader's Guide to Radical Management by Stephen Denning offers a new way of managing organizations. It provides a framework that helps leaders to adapt to the complexity of today's markets by focusing on delivering value to customers.
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The Leader’s Guide to Radical Management
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Key idea 1 of 7
Every business should seek to delight its clients and turn them into promoters.
If you want to practice radical management, you need to start by asking an important question: “What am I trying to accomplish?”
The answer to that question, and the guiding principle for your business, should be client delight.
If you can keep your clients delighted, you’re bound to have a successful business, with loyal customers who’ll provide you with steady profits. This money can then be used to fund innovations for maintaining that delight.
And you should not only inspire delight in your clients; it should be used to motivate and inspire your employees as well.
Instead of just working for a paycheck, employees should recognize the value in helping others and putting a smile on a customer’s face. Client delight doesn’t just make a customer’s day better. It also makes the lives of employees happier and more fulfilled.
To measure client delight, you can reach out to customers directly with surveys or questionnaires that seek to determine their willingness to recommend your service to others.
Many businesses, including the Boston-based consultancy firm Bain & Company, have found that a willingness to recommend is one of the best indicators of client delight.
Fred Reichheld is a manager at Bain & Company, and his surveys use what’s called a Net Promoter Score (NPS).
This tool works by asking customers to use a scale of zero to ten to rate the likelihood of their recommending your product or service to other people. A very high score like nine or ten indicates the client will act as a promoter of your business, while a low score of zero to six suggests they’ll be a detractor – someone who will speak negatively about your business to others.
By using regular NPS surveys you can be sure you’re as effective as possible by targeting your detractors and putting your efforts into turning them into promoters.
But facilitating this metamorphosis requires that you know how to delight your clients, which is what we’ll explore in the blinks ahead.
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What is The Leader’s Guide to Radical Management about?
The Leader’s Guide to Radical Management (2010) offers seven key principles that will help managers stay focused on making their customers happy. You’ll find that the practical tools presented in these blinks will not only increase your profits; they’ll keep you and your workforce focused on what’s really important.
The Leader’s Guide to Radical Management Review
The Leader’s Guide to Radical Management (2010) is a book that offers invaluable insights on revolutionizing traditional management practices. Here are three reasons why this book is worth reading:
- With its practical strategies and principles, the book equips leaders to transform their organizations and create positive change.
- Backed by extensive research and real-world examples, it provides a solid foundation for implementing radical management approaches that yield results.
- The book's engaging narrative and thought-provoking perspectives make it anything but boring, capturing the reader's attention and inspiring innovative thinking.
Who should read The Leader’s Guide to Radical Management?
- Managers and CEOs
- Entrepreneurs
- Readers interested in good management techniques
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The Leader’s Guide to Radical Management FAQs
What is the main message of The Leader’s Guide to Radical Management?
The main message of The Leader’s Guide to Radical Management is to shift from traditional management practices to more agile and innovative approaches.
How long does it take to read The Leader’s Guide to Radical Management?
The estimated reading time for The Leader’s Guide to Radical Management is several hours. It would take just 15 minutes to read the Blinkist summary.
Is The Leader’s Guide to Radical Management a good book? Is it worth reading?
The Leader’s Guide to Radical Management is worth reading as it provides valuable insights into how to transform traditional management practices and become more agile and innovative.
Who is the author of The Leader’s Guide to Radical Management?
The author of The Leader’s Guide to Radical Management is Stephen Denning.
What to read after The Leader’s Guide to Radical Management?
If you're wondering what to read next after The Leader’s Guide to Radical Management, here are some recommendations we suggest:
- Management Mess to Leadership Success by Scott Jeffrey Miller
- Thinking, Fast and Slow by Daniel Kahneman
- Strategic Project Management Made Simple by Terry Dean Schmidt
- The 3.3 Rule by John Briggs
- The Friction Project by Robert I. Sutton & Huggy Rao
- Smart Leadership by Mark Miller
- How to Enjoy Your Life and Your Job by Dale Carnegie
- Great by Choice by Jim Collins and Morten T. Hansen
- Everyone Communicates, Few Connect by John C. Maxwell
- Simple Truths of Leadership Playbook by Ken Blanchard & Randy Conley