What is the main message of Uncommon Service?

The main message of Uncommon Service is to deliver exceptional service by designing unique customer experiences.

How long does it take to read Uncommon Service?

Reading Uncommon Service takes a few hours. The Blinkist summary can be read in 15 minutes.

Who is the author of Uncommon Service?

The authors of Uncommon Service are Frances Frei and Anne Morriss.

Uncommon Service Summary of Key Ideas and Review | Frances Frei & Anne Morriss

Name: Uncommon Service
Rating: 4.1 (61 reviews)
Author: Frances Frei & Anne Morriss

Uncommon Service summary

How to Win by Putting Customers at the Core of Your Business

4.1 (61 ratings)

4 mins

Brief summary

Uncommon Service outlines how businesses can deliver exceptional service by strategically designing their operations. Frei and Morriss argue for aligning organizational practices with customer-centric goals, highlighting the importance of deliberate service choices.

Table of Contents

One big idea: Excellence through strategic trade-offs.

Welcome to this Big Idea Blink. For this type of Blink, our editors choose one thought-provoking insight from a book so you can learn something new in just a few minutes.

The idea we’d like to talk about this time is defining excellence through making strategic trade-offs. Surprisingly, excelling in business doesn’t mean being perfect everywhere; instead, one must focus on prioritized areas while intentionally underperforming elsewhere.

Uncommon Service Review

Uncommon Service (2012) explores how companies can stand out by providing exceptional customer service. Here's why this book is worth your time:

By emphasizing the importance of meeting customer needs in unexpected ways, the book challenges traditional service approaches, offering a fresh perspective.
Through real-world case studies and practical tools, it equips businesses with strategies to differentiate and excel in today's competitive market.
With its engaging storytelling and actionable insights, it ensures that learning about customer service is anything but dull, keeping readers intrigued and motivated.