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Essential summary

Christie Smith, Kelly Monahan

How Distributed Teams, Generative AI, and Global Shifts Are Creating a New Human-Powered Leadership

18 mins

Brief summary

Essential examines the future of work, emphasizing adaptability and the human-centric skills necessary for success. Authors Smith and Monahan provide insights into thriving amidst technological advancements and evolving workplace dynamics.

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    Essential
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    Leadership needs a reset

    What happens when 50 years of management wisdom suddenly becomes obsolete? This is the question that confronts today’s business leaders as they wade through an unprecedented series of crises – challenges that include managing distributed teams, integrating artificial intelligence, and navigating macroeconomic uncertainties.

    Over the past century, companies have shifted from prioritizing efficiency and productivity in manufacturing to emphasizing collaboration, knowledge, and creative innovation. This evolution has placed employees and their skills at the center of business value.

    Yet in the time it takes to read or listen to this paragraph, another dozen professionals will join the freelance economy – a stark illustration of how rapidly our traditional understanding of work is changing. Between 2020 and 2021, the American independent workforce expanded by ten million workers, signaling a deep shift in employment relationships.

    Even organizations once considered exemplars of employee satisfaction face mounting pressure for change. Companies like Google and Amazon, long celebrated as worker utopias, are now confronting unionization efforts. Meanwhile, global antitrust authorities have launched aggressive campaigns against business consolidation, pushing for increased competition and stakeholder value. New legislation worldwide mandates more diversity and greater transparency around compensation, forcing companies into uncharted territory. 

    The COVID-19 pandemic may not have created these trends, but it has accelerated them. Today’s employees demand more than competitive salaries; they seek autonomy, respect, advancement opportunities, and meaningful work-life integration. This shift represents a restructuring of the employer-employee relationship, with talent increasingly dictating the terms of engagement. Much like how, in Medieval Europe, the Black Death transformed thinking and gave birth to Renaissance humanism, our current era demands an equally radical reinvention of leadership principles. 

    So how do we find the path forward? What we need is a reimagining of the leadership principles that have governed business for half a century. We need flexible, human-driven enterprises capable of adapting to rapid change while nurturing talent. This transformation marks the beginning of a new chapter in management, where human potential drives business success rather than the other way around.

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    What is Essential about?

    Essential (2025) provides a blueprint for navigating the intersection of human-centered management and technological disruption in today’s business landscape. It presents strategies for transforming your leadership approach so you can effectively manage distributed teams and harness AI while maintaining the human element that drives organizational success.

    Who should read Essential?

    • Leaders managing distributed workforces
    • HR professionals redesigning workplace programs for the remote-first era
    • Startup founders building purpose-driven, flexible organizations

    About the Author

    Christie Smith, a veteran business advisor with leadership roles at Accenture, Deloitte, and Apple, brings over three decades of experience guiding Fortune 500 companies on strategy, culture, and workforce technologies.

    Kelly Monahan, a managing director at Upwork, is an expert in management decision-making whose work has appeared in prestigious publications like MIT Sloan Management Review and Harvard Business Review.

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