5 Voices Book Summary - 5 Voices Book explained in key points

Listen to the Intro

00:00

5 Voices summary

Name: 5 Voices
Rating: 4.2 (146 reviews)
Author: Jeremie Kubicek and Steve Cockram

Jeremie Kubicek and Steve Cockram

How to Communicate Effectively with Everyone You Lead

4.2 (146 ratings)

21 mins

Topics

Negotiations

Table of Contents

5 Voices
Summary of 8 key ideas

Audio & text in the Blinkist app

Key idea 1 of 8

What’s in it for me? A crash course in communication.

The ancient Greek philosopher Plato developed his theories through conversations. Dialogue, he believed, reflects the way great ideas first emerge: through a kind of verbal sparring match, each contestant clarifies and improves on what the other has just said. At its best, communication can be open, receptive and constantly moving toward a shared understanding.

If you’ve had a row with your partner or been in a meeting recently, you’ll know that communication in the real world can fall significantly short of this ideal. It’s all too easy to get bogged down in your own way of seeing things, to stop listening to others and to start repeating yourself.

So what’s going wrong? Well, Jeremie Kubicek and Steve Cockram believe they’ve found the cause of all this unnecessary strife: if you don’t understand how to talk to others, it’s likely because you haven’t realized that everyone uses different “voices.” Individuals switch between multiple voices, but usually fall back on one dominant voice.

Getting to grips with the communicative advantages and disadvantages of each of these unique voices, makes us more mindful about when to use one and refrain from using another. And that makes both workplace and personal conversations much more productive and rewarding.

In these blinks, you’ll learn:

how to identify the five different voices;
when to give way and when to hold your ground in a verbal contest; and
how to encourage those who usually stay quiet to speak up.

Nurturers look out for others rather than themselves, and often go unheard.

When it comes to communication, the authors identify five different “voices” we all use. We switch between them depending on the situations we find ourselves in, but most of us fall back on a single dominant voice – our primary means of self-expression. So what are these voices? Well, say you’re someone who values the input of others and emphasizes group harmony: your predominant voice is that of a nurturer.

Nurturers go out of their way to look out for those around them. They often put others’ needs ahead of their own and are most comfortable in environments where kindness and shared values come first. Nurturers are firmly anchored in the present: they want to take action now to ensure that relationships and the companies they work for flourish in the future. Nurturers also tend to believe that people are more important than profits.

A nurturing manager, for example, will put in extra hours to talk to employees and make sure that they’re happy with their work, feel motivated and have everything they need to do their jobs well. Outside work, a nurturer is the kind of person who’ll cancel his own plans to help a friend move into a new apartment.

That all sounds positive, right? It is, but nurturing types often run into a problem: they struggle to make themselves heard. This can have a big knock-on effect in organizations – after all, nurturers will keep their eyes on the wellbeing of people when everyone else is scrambling to meet targets. Without them, companies risk embracing a dog-eat-dog ethos that’s bound to undermine morale in the long run.

But because they’re modest by nature, nurturers often undervalue their own contributions and end up keeping their heads down rather than speaking up. And here’s a crazy thing: according to the authors’ calculations, around 43 percent of the population is made up of nurturers. That’s a huge number of people who aren’t having their concerns taken seriously! We’ll explore what can be done about this later on. But before that, let’s take a closer look at the second voice.

Creatives are the voices of innovation, but people often struggle to understand their ideas.

What’s your dominant voice? Let’s find out. If you’re highly imaginative, always looking to the future and daydreaming about the next big invention or business idea, chances are you’re a creative. This is the voice of innovation and change.

You’ll find creatives in every walk of life. The mind behind the Post-it Note is a creative. So are artists, engineers and hobbyists tinkering in garages or coming up with new ways to insulate buildings. What they all have in common is that they’re interested in answering old questions in new ways, and set on redefining the questions being asked.

Guardians seek to protect traditional values and are highly pragmatic.

If you mapped different voices onto political beliefs, guardians would undoubtedly be conservatives. Whether you regard conservatism as a hidebound defense of old evils or a necessary bulwark against new ones, there’s no disputing that it’s an important voice in society.

So what exactly do guardians stand for? Well, as the name suggests, their primary aim is to protect the tried and tested ways of doing things. Like nurturers, guardians are focused on the present. Their motivation isn’t to protect the interests of people, however, but to prevent what they see as unnecessary change. That’s because they see more positives than negatives in the current system, and emphasize its successes rather than its shortcomings.

Connectors bring people together, forge new bonds and maintain existing relationships.

Imagine throwing a party and inviting people from the different areas of your life – your friends, family, colleagues and neighbors. It might be tricky to get everyone on the same page and feeling comfortable around each other, right? Well, it’s in such situations that connectors come into their own. These are the people who effortlessly bring individuals together, and who can get on with strangers as if they’ve known them for years.

You can spot a connector by a couple of telltale signs. If there’s a problem in the office, a connector will reach out to a peer who’s well placed to resolve the issue quickly and efficiently. Connecters also tend to be generous with their contacts. If you’re looking for a new job and a connector knows someone who’s hiring, she’ll almost certainly put the two of you in touch. The downside of having such brilliant people skills is that it’s easy to end up with lots of acquaintances but few true friends – the most common drawback of being a social butterfly.

Pioneers are fanatical about achieving their goals and don’t shy away from making tough calls.

Some people are simply impossible to argue with. It’s not necessarily that they have the loudest voices – though they often do – so much as the fact that there’s no budging them from their position. Whether they’re right or wrong, they’ll argue their case with such conviction that countering them is like trying to turn back the tide. If that rings a bell, there’s a good chance you know a pioneer!

If pioneers are stubborn, it’s because they’re strategic thinkers who have a very strong and clear vision of their personal and professional goals. Getting in the way of this is like stepping onto the tracks in front of a freight train: you’re going to get flattened. Their other defining trait is ambition. Pioneers don’t open a mere coffee shop or burger joint – they envisage their modest enterprise as the first step toward a globe-spanning commercial empire as ubiquitous and successful as Starbucks or McDonald’s!

Encourage nurturers to speak up and allow creatives to think outside the box.

By now you should have a good understanding of the five voices. But what happens when you bring them all together in one room? If you’ve been in a team meeting lately, you may already know the answer: the loudest people end up talking at cross purposes while the quiet types sit it out on the sidelines. But it doesn’t have to be that way. In the next couple of blinks, we’ll take a look at what you can do to improve each team member’s experience.

Let’s start with nurturers. As we’ve seen, nurturers often undervalue their own contributions and rarely speak up. The key here is to explicitly encourage them to make themselves heard, and to rein in more vocal members when nurturers are talking. That’s important because the more opinions a nurturer hears before his own turn comes around, the less confident he’ll be about presenting his ideas.

Letting guardians ask tough questions, encouraging connectors’ passions and asking pioneers to speak last will lead to more positive meetings.

So far we’ve looked at how to encourage the quieter voices in your team to share their ideas and insights. Now it’s time to explore how to manage the more boisterous types, starting with guardians.

As we know, guardians are skeptical about change. While others might view them as a nuisance, they see their tough questions as an essential part of a healthy company culture. And here’s the thing: they’re right. That means it’s your job to explain to other team members that guardians aren’t the enemy and that when they show up to meetings with reams of carefully structured notes and insist on going over every point in minuscule detail, it’s for the good of the organization.

The most effective team managers lead by example and control their own voices.

When a flight attendant runs through a plane’s safety features, he reminds you to secure your own oxygen mask before helping others, especially children. There’s a good reason for this: you’re not going to be of any use to anyone if you’re unconscious! Team leaders are in a similar position in the workplace – if they’re not in control of their own voices, it’s unlikely they’ll be able to help other team members control theirs.

That’s why it’s so important to lead by example and remember that your voice is responsible for the team. Of course, it’s hard to keep track of your main voice when you’re getting bogged down in discussions that aren’t really your priority. The key is to focus on the attributes of your authentic voice.

Want to see all full key ideas from 5 Voices?

Key ideas in 5 Voices

More knowledge in less time

Read or listen

Get the key ideas from nonfiction bestsellers in minutes, not hours.

Find your next read

Get book lists curated by experts and personalized recommendations.

Shortcasts ^New

We’ve teamed up with podcast creators to bring you key insights from podcasts.

What is 5 Voices about?

5 Voices (2016) is a handbook designed to help you communicate more effectively in your professional and personal life. To do this, leadership experts Jeremie Kubicek and Steve Cockram argue, you need to get a handle on what type of communicator you are. These blinks outline five communicative strategies and provide a wealth of tips and tricks that’ll help you get your point across without getting in peoples’ faces.

Best quote from 5 Voices

Nurturers at their core are all about taking care of people.

—Jeremie Kubicek and Steve Cockram

Who should read 5 Voices?

CEOs and executives
Team members and leaders
People looking to fine-tune their communication skills

About the Author

Before becoming a bestselling author, Jeremie Kubicek was the CEO of Leadercast Conferences, a platform that helps leaders reach their full potential. His previous books include Making Your Leadership Come Alive (2011) and 5 Gears (2015).

Steve Cockram is the cofounder of GiANT Worldwide, a company specializing in leadership training for executives. He is also the coauthor of 5 Gears and a successful consultant.

Categories with 5 Voices

Communication Skills Management & Leadership

Books like 5 Voices

Five Stars

Carmine Gallo

The Communication Secrets to Get from Good to Great

17 min

4.6

Communicate to Influence

Ben Decker & Kelly Decker

How to Inspire Your Audience to Action

23 min

4.1

5 Gears

Jeremie Kubicek and Steve Cockram

How to Be Present and Productive When There's Never Enough Time

20 min

4.2

Pitch Perfect

Bill McGowan and Alisa Bowman

How to Say it Right the First Time, Every Time

26 min

4.2

How to Talk to Anyone

Leil Lowndes

92 Little Tricks for Big Success in Relationships

25 min

4.2

The Fine Art Of Small Talk

Debra Fine

How To Start a Conversation, Keep It Going, Build Networking Skills – and Leave a Positive Impression!

An Easy & Proven Way to Build Good Habits & Break Bad Ones

25 min

4.7

The Great Money Reset

Jill Schlesinger

Change Your Work, Change Your Wealth, Change Your Life

17 min

3.9

Speaker, Leader, Champion

Jeremy Donovan and Ryan Avery

Succeed at Work Through the Power of Public Speaking

Quit Your Day Job, Start Your Own Business, and Live Happily Ever After

How to Have Conversations That Matter

21 min

4.4

Emotional Intelligence

The Science and Secrets Behind 7 Words That Motivate, Engage, and Influence

The Nine Public-Speaking Secrets of the World’s Top Minds

21 min

4.6

Neuro-linguistic Programming for Dummies

Romilla Ready and Kate Burton

A beginner's guide to one of psychology's hottest topics

How Great Businesses Achieve Long-Lasting Success

Four Simple Choices to Scale Your Impact

Negotiating an Agreement Without Giving In

The Secret to Achieving More with Less

18 min

4.4

Reinventing Your Life

Jeffrey E. Young and Janet S. Klosko

The Breakthrough Program to End Negative Behaviour...and Feel Great Again

The Psychology of Persuasion

The Science of Succeeding with People

Escape 9–5, Live Anywhere, and Join the New Rich

28 min

4.2

Logistics and Supply Chain Innovation

John Manners-Bell

A Practical Guide to Disruptive Technologies and New Business Models

21 min

4.1

How to Make People Like You in 90 Seconds or Less

Nicholas Boothman

Make Instant, Meaningful Connections for Interviewing, Selling, Managing, Pitching

How to Feel Alive Again

Think a Little, Change a Lot

The Art of Debating, Persuading, and Public Speaking

How to Control Your Attention and Choose Your Life

23 min

4.4

Discipline Is Destiny

Ryan Holiday

The Power of Self-Control

How To Stop Doubting Your Greatness and Start Living an Awesome Life

The Biohacker's Guide to Getting the Body and Mind You Want

20 min

3.8

13 Things Mentally Strong Parents Don’t Do

Amy Morin

Raising Self-Assured Children and Training Their Brains for a Life of Happiness, Meaning, and Success

Timeless Stoic and Buddhist philosophy

How to Drop the Games of Seduction and Discover the Power of Intimacy

18 min

4.3

Dave Ramsey's Complete Guide To Money

Dave Ramsey

The All-In-One Resource on Money—Budget, Save, Dump Debt & Invest

19 min

3.5

13 Things Mentally Strong People Don't Do

Amy Morin

Take Back Your Power, Embrace Change, Face Your Fears and Train Your Brain for Happiness and Success

40 min

4.6

Can We Talk?

Roberta Chinsky Matuson

Seven Principles for Managing Difficult Conversations at Work

23 min

4.5

The Borderline Personality Disorder Workbook

Daniel J. Fox

An Integrative Program to Understand and Manage Your BPD

17 min

The Speed of Trust

Stephen M.R. Covey with Rebecca R. Merrill

The One Thing That Changes Everything

13 min

4.2

Leading Without Authority

Keith Ferrazzi with Noel Weyrich

How the New Power of Co-Elevation Can Break Down Silos, Transform Teams, and Reinvent Collaboration

19 min

4.4

The Universe Has Your Back

Gabrielle Bernstein

Transform Fear to Faith

20 min

4.2

The Overthinking In Relationships Fix

Rodney Noble

Toxic Thoughts That Can Destroy Your Relationship And How To Fix Them

17 min

4.3

7 Strategies for Wealth & Happiness

Jim Rohn

Power Ideas from America's Foremost Business Philosopher

20 min

4.4

The Obstacle is the Way

Ryan Holiday

The Timeless Art of Turning Trials Into Triumph

A Guide to Becoming the Best Possible Version of Yourself, One Tiny Habit at a Time

15 min

4.3

I Will Teach You To Be Rich

Ramit Sethi

The easy approach to smart banking, saving, spending and investing

How the Best Leaders Make Everyone Smarter

24 min

4.6

Strategy Rules

David B. Yoffie and Michael A. Cusumano

Five Timeless Lessons From Bill Gates, Andy Grove and Steve Jobs

How I Tamed the Voice in My Head, Reduced Stress without Losing My Edge and Found Self-Help That Actually Works

13 min

4.3

People ❤️ Blinkist

Sven O.

It's highly addictive to get core insights on personally relevant topics without repetition or triviality. Added to that the apps ability to suggest kindred interests opens up a foundation of knowledge.

Thi Viet Quynh N.

Great app. Good selection of book summaries you can read or listen to while commuting. Instead of scrolling through your social media news feed, this is a much better way to spend your spare time in my opinion.

Jonathan A.

Life changing. The concept of being able to grasp a book's main point in such a short time truly opens multiple opportunities to grow every area of your life at a faster rate.

Renee D.

Great app. Addicting. Perfect for wait times, morning coffee, evening before bed. Extremely well written, thorough, easy to use.