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Blink 3 of 8 - The 5 AM Club
by Robin Sharma
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Talk Triggers summary
Jay Baer and Daniel Lemin
The Complete Guide to Creating Customers with Word of Mouth
16 mins
Brief summary
Talk Triggers by Jay Baer and Daniel Lemin is a marketing book that focuses on creating word-of-mouth success by providing a remarkable customer experience. It explores how talk triggers can differentiate a brand and generate new customers through real-world examples and actionable tips.
Table of Contents
Talk Triggers
Summary of 6 key ideas
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Key idea 1 of 6
Word-of-mouth advertising is the most effective, and talk triggers increase your chances of being mentioned.
Few things are more likely to convince consumers to buy something than a friend’s recommendation. That’s something companies understand, which is why they hire celebrity “influencers” to promote their brand. But what if there was some way to spread the word about your business without having to shell out for reality TV personalities?
Well, there is. It’s called word-of-mouth advertising, and it has the potential to replace old-school marketing techniques. Take the Cheesecake Factory. The restaurant chain’s yearly advertising bill comes in at a stunning $268 million less than its competitor Darden Restaurants, the company behind Olive Garden. In total, it spends just 0.2 percent of its revenue on advertising. Not bad for a multibillion-dollar enterprise! So, what’s the secret?
Two words: talk triggers. The Cheesecake Factory has created a reason for customers to effectively advertise its product to each other for free. That is, its eye-catchingly enormous menus. These are 5,940 words long and feature 85 chicken dishes alone! This sets the company apart from the competition and sticks in the mind of anyone who comes to the restaurant for dinner.
Talk triggers are all about sparking conversation between customers and potential customers. Adding a feature to your product or service that gets people talking and allows them to tell a story about their experience is a great way of boosting your chances of being mentioned or recommended.
In the following blinks, we’ll take a closer look at specific talk triggers that helped increase businesses’ public profile, mentions on social media, personal referrals and turnover. As we’ll discover, word-of-mouth recommendations are so effective because they’re regarded as more credible than advertising. In an age of greater suspicion and savviness, that’s critical.
Let’s find out how you can start crafting unique talk triggers for your company!
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What is Talk Triggers about?
Talk Triggers (2018) reminds us of a truth so obvious it’s often forgotten: nothing drives customers through your doors as effectively as word-of-mouth recommendations. The trick is to strategically steer the conversation your way with carefully crafted talking points that set you apart from the competition. In these blinks, you’ll learn how to do this.
Best quote from Talk Triggers
Studies show that a single word-of-mouth recommendation by a new customer can lead to almost $200 in increased sales.
—Jay Baer and Daniel Lemin
Who should read Talk Triggers?
- Entrepreneurs looking to spread the word about their business
- Salespeople interested in strategy
- People working in marketing
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