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Zusammenfassung von The Future of the Office

Peter Cappelli

Work from Home, Remote Work, and the Hard Choices We All Face

3.9 (155 Bewertungen)
15 Min.

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"slug": "the-future-of-the-office",
"summary": "The Future of the Office by Peter Cappelli explores the changes in the workplace brought on by technology and remote work, offering insights on how organizations can adapt and thrive in the evolving landscape."


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    What we learned from COVID-19

    It’s April 2020. An ABC reporter is presenting the news from his home – a necessity with the recent COVID-19 restrictions. At the end of his piece, the camera zooms out to reveal the man isn’t wearing pants.

    There was a time when this might have ruined his career. Instead, he laughed it off and – for the most part – the world laughed with him. This was an early sign that things were changing. By the final months of the pandemic, there was much that had come to be accepted as normal regarding work – not just going pantless on a Zoom call.

    If we want any of these positive changes to continue, it’s important that we know what exactly happened during the pandemic.

    Initially, many employers treated it like a bad storm. They just had to close up and wait it out – the public was saying no more than two weeks. The focus of a lot of businesses was on preparing financially for a stoppage, not on how to keep working.

    As the realization sunk in that things might be like this for a while, companies started taking more drastic measures. The Marriott International hotel announced that two-thirds of its corporate staff would be suspended with 20 percent pay until further notice. Some big companies like Amazon and Walmart offered bonuses to encourage workers to stay, despite the risks.

    The wiser businesses saw what was happening and started closing offices and letting employees work from home. Microsoft announced early on that it had no intention of reopening offices until 2021, and during the peak of the pandemic, it was reported that 35 percent of employees in the US were working remotely.

    The general reception was positive – workers reported greater satisfaction in almost all areas. Even employers declared the whole work-from-home experience a success. It seems that the time employees saved by not having to commute was largely put into doing more work. People appreciated the trust that their bosses placed in them and they felt a certain obligation to maintain or even increase productivity.

    Some other interesting trends were noticed. The number of meetings increased but they were shorter and more efficient – made possible by the fact that video conferencing was better than ever. Some companies also noticed an increase in remote work in the evening, presumably after parents had put their kids to bed. People were working the way they wanted.

    So what did the pandemic teach us? Not only is working from home a viable option but it can actually be better. But this does depend largely on how it’s executed. Now, in the waning years of the pandemic, this style of work has gone from a necessity to an option. It’s time to think about what you can expect when given this option to work from home.

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    Worum geht es in The Future of the Office?

    The Future of the Office (2021) takes an analytical look at the current state of the traditional working office and what recent changes and developments may mean for the future. Drawing on research, anecdotes, and case studies of businesses responding to the global pandemic, it highlights the unique and exciting opportunities that we now have to fundamentally change the nature of where and how we work.

    Wer The Future of the Office lesen sollte

    • White-collar workers wondering if the shift to working from home is here to stay
    • Managers considering the pros and cons of changing up the traditional office environment
    • Big thinkers who want to see how one of the fundamental aspects of our work lives has been brought down by the global pandemic

    Über den Autor

    Peter Cappelli is the George W. Taylor Professor of Management at The Wharton School and director of Wharton’s Center for Human Resources. His recent research focuses on the changing nature of employment in the US and the implications of the modern workforce. His other books include Will College Pay Off? and Why Good People Can’t Get Jobs.

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