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Blink 3 of 8 - The 5 AM Club
by Robin Sharma
5 Mindsets to Engage, Retain, and Inspire Your Team
Lead Well by Paula Davis provides insights into resilient leadership, focusing on emotional intelligence and adaptive thinking. It guides leaders in fostering a positive organizational culture while effectively managing stress and challenges.
Let’s start with the first essential mindset shift: prioritizing sticky recognition and mattering. One of the biggest reasons employees disengage is that they don’t feel truly valued – by their managers or their organizations. It’s not enough to assume people know their contributions matter; leaders must make it clear, consistently and meaningfully.
Now, think about how recognition typically happens in organizations. We see annual company-wide awards. We hear positive comments during quarterly performance reviews. We participate in occasional team-building days. We might even receive bonuses or gifts. These are all fine, but they lack something essential – they’re not what you would call sticky.
Sticky recognition, on the other hand, shows people and teams clear evidence of their impact. It sticks with them and motivates them daily, not just during formal ceremonies. The best part? You can create moments of sticky recognition with just a minute or two of your time every day.
Think of it as thank you plus. In other words, don’t just say thanks. Add specific details describing the strengths and behaviors that led to great outcomes. Here’s an example: “Sarah, thank you for handling that client meeting yesterday. Your preparation was evident in how smoothly you addressed their concerns. The way you included team members in the discussion showed real leadership. The client specifically mentioned how confident they feel with you managing their account.”
This kind of sticky recognition builds what psychologists call mattering – a fundamental human need to know you make a difference in the world. Mattering combines feeling valued through appreciation and knowing that you add value through acknowledgment of your contributions.
Many people don’t experience a sense of mattering at work. This feeling intensified during the pandemic as remote working and social isolation became the norm. The need to matter became more important than ever before. And the research confirms this. Studies show that a sense of mattering reduces rates of burnout and absenteeism while it also significantly increases commitment and satisfaction among employees.
Implementing sticky recognition is straightforward. Notice and name team members’ strengths. Acknowledge their effort, not just results. Discuss mistakes as growth lessons together. Talk about growth potential and assign “stretch assignments” – tasks that push them slightly beyond their current abilities. These actions implicitly show team members they are valued.
Lead Well (2025) addresses the crisis of employee disengagement and burnout in our post-pandemic, AI-disrupted workplace by offering a research-backed leadership framework that transforms traditional management approaches. It introduces five transformative mindsets to help leaders build team cohesion, foster values alignment, manage workloads sustainably, and cultivate systemic resilience in the face of relentless change.
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Try Blinkist to get the key ideas from 7,500+ bestselling nonfiction titles and podcasts. Listen or read in just 15 minutes.
Get startedBlink 3 of 8 - The 5 AM Club
by Robin Sharma