Handbook of Strategic 360 Feedback Book Summary - Handbook of Strategic 360 Feedback Book explained in key points
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Handbook of Strategic 360 Feedback summary

Allan H. Church David W. Bracken John W. Fleenor Dale S. Rose

Useful Tools and Strategies to Optimize Performance Management

3.7 (136 ratings)
19 mins

Brief summary

'Handbook of Strategic 360 Feedback' by Church, Bracken, Fleenor, and Rose is a comprehensive guide to designing and implementing effective 360 feedback programs for improving leadership and organizational performance.

Table of Contents

    Handbook of Strategic 360 Feedback
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    When Feedback Works

    At a large General Mills manufacturing facility, corporate leadership wanted to set some strong goals in the areas of innovation and product improvement. To do this, they wanted to identify people who displayed the talent and behaviors necessary to advance their goals.

    Having heard about the idea of 360 Feedback, the organization decided to conduct an experiment using 140 employees and giving them both 360 Feedback and the standard top-down performance appraisal.

    At the end of a three-year period, they’d learned a few things. First of all, top-down appraisals tended to focus on key performance indicators and past performance, whereas 360 Feedback focused on behaviors and competencies present in each employee. Secondly, the two forms of rating often didn’t agree—an employee may rate high in 360 Feedback and low in appraisal, or vice versa. And finally, supervisors and peers see very different things.

    As a result, the study found that both forms of feedback offered value. We’ll dig into the specific value of 360 Feedback in sections two through five – but first let’s discuss the conditions under which 360 Feedback works.

    To be successful with 360 feedback, you have to have the right organization and the right parameters.

    An organization is ready to implement 360 Feedback when there is a culture of learning, trust, comfort with feedback, and low competitiveness and ego. If your organization meets these conditions, it has a high likelihood of experiencing success using the 360 Feedback method.

    However, there are still some pitfalls to avoid. Because the feedback is given by peers, you have to make sure everything is handled anonymously. Additionally, you want to be careful about informing your raters – people you’ve chosen to give feedback – of the goals associated with data from the feedback. This is to prevent people from rigging the game by being strategic or deceptive about their feedback.

    If you can create fairness in your feedback collection methods, you’ll have a better chance of collecting pure, useful data.

    Now that we’ve talked about the conditions for success, let’s get into the benefits of 360 Feedback.

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    What is Handbook of Strategic 360 Feedback about?

    The Handbook of Strategic 360 Feedback is a guide to the pros and cons of 360 Feedback, including detailed guidance on how to implement the process as well as how to avoid pitfalls such as unconscious bias or people who try to game the system. 

    Handbook of Strategic 360 Feedback Review

    Handbook of Strategic 360 Feedback (2019) is a comprehensive guide to implementing effective 360 feedback processes in organizations. Here's why this book is worth reading:

    • It provides practical strategies and tools for designing and administering 360 feedback programs, allowing organizations to enhance leadership development and performance management.
    • The book offers insights from leading experts in the field, drawing on their knowledge and experience to deliver valuable perspectives.
    • With its thorough exploration of various aspects of 360 feedback, such as best practices, evaluation, and application, it offers a wealth of knowledge that is both informative and engaging.

    Who should read Handbook of Strategic 360 Feedback?

    • Company leaders
    • HR managers
    • Team leaders

    About the Author

    The Handbook of Strategic 360 Feedback brings together 30 expert practitioners, researchers, scientists, and consultants to contribute research and insight on the design, implementation, and management of the 360 Degree Feedback process.

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    Handbook of Strategic 360 Feedback FAQs 

    What is the main message of Handbook of Strategic 360 Feedback?

    The main message of Handbook of Strategic 360 Feedback is to guide organizations in implementing effective 360-degree feedback programs.

    How long does it take to read Handbook of Strategic 360 Feedback?

    The reading time for Handbook of Strategic 360 Feedback may vary. However, the Blinkist summary can be read in just a few minutes.

    Is Handbook of Strategic 360 Feedback a good book? Is it worth reading?

    Handbook of Strategic 360 Feedback is worth reading for HR professionals and leaders looking to improve their organization's feedback processes.

    Who is the author of Handbook of Strategic 360 Feedback?

    The authors of Handbook of Strategic 360 Feedback are Allan H. Church, David W. Bracken, John W. Fleenor, and Dale S. Rose.

    What to read after Handbook of Strategic 360 Feedback?

    If you're wondering what to read next after Handbook of Strategic 360 Feedback, here are some recommendations we suggest:
    • Let's Talk by Therese Huston
    • Insight by Tasha Eurich
    • The 15 Invaluable Laws of Growth by John C. Maxwell
    • Radical Candor by Kim Scott
    • Thanks for the Feedback by Douglas Stone
    • The Discomfort Zone by Marcia Reynolds
    • Feedback (and Other Dirty Words) by M. Tamra Chandler and Laura Dowling Grealish
    • The Leader In You by Dale Carnegie
    • Think and Grow Rich by Napoleon Hill
    • Do Hard Things by Steve Magness