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Powerful Phrases for Dealing with Difficult People (2013) provides practical tactics for navigating tough conversations at work. Along with over 325 phrases, it includes dozens of sample conversations that show the phrases in action.

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Renée Evenson has a degree in organizational psychology and a passion for communication and conflict management. She has worked in customer service management for over three decades and has written numerous books on communication in customer service, including Customer Service Training 101 and Customer Service Management Training 101.

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Conversations Worth Having (2018) looks at the power of conversation in our lives and what we can do to communicate more productively at work, in our relationships, and in the community. Drawing on real-life stories and scientifically based theories, it illustrates how we can improve organizations and lives using the principle of Appreciative Inquiry – effective conversation through positive perspective and asking the right questions.

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Jackie Stavros is a professor at Lawrence Technological University with over 30 years’ experience in leadership, organizational development, and change management. She’s coauthored many books and articles, including Learning to SOAR.

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Design for How People Learn (2015) is a practical guide for teachers, workshop leaders, and managers who want to create lessons that engage and inspire. It covers the science of how we learn and then shares the design principles that underpin successful lessons – no matter what’s being taught.

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Julie Dirksen is an instructional designer, learning consultant, and author. She’s designed innovative e-learning solutions for some of the world’s biggest corporations – including Google, Microsoft, and FedEx.

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The Leader Lab (2021) is a handbook for anyone who wants to improve their management skills fast. Through extensive research, and training more than 200,000 managers, the authors have identified the core behaviors and skills that all great managers share. They offer simple, practical tips, and methods that can be applied for rapid results.

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Tania Luna and LeeAnn Renninger are researchers and the founders of LifeLabs Learning, an organization that trains leaders and teams. Luna writes for publications including Psychology Today and Harvard Business Review. The authors also cowrote Surprise.

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Charismatic Leadership (2020) is a practical guide to becoming a more effective leader through the power of charisma. We’ve all had a favorite boss or mentor – someone who inspires and motivates with their words, energy, and conviction. Charismatic Leadership teaches you how to be that person.

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Kevin Murray is a leadership coach, speaker, and author of the best-selling books The Language of Leaders and Communicate to Inspire. Prior to his advisory role, he was a successful businessman in his own right, holding positions as director of communications for British Airways and director of corporate affairs for the UK Atomic Energy Authority.

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People Skills (1979) is a guidebook to learning effective communication skills. It illuminates the conversational roadblocks that impede good communication and damage relationships – and offers alternative methods for listening, asserting, and handling conflict.

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Robert Bolton, PhD, is the founder of Ridge Training, a firm that specializes in improving relationships and performance in business, health care, and education.

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Mastering Communication at Work (revised edition, 2021) is a classic guide on leading in the workplace through strong communication skills. It teaches you how to communicate effectively by understanding your listener’s tendencies and motivations.

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Susan McPherson is a “serial connector” and founder and CEO of McPherson Strategies, a communications consultancy focusing on the intersection between brands and social impact. She’s contributed to the Harvard Business Review, Fast Company, and Forbes magazines.

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Anna Akbari, PhD is a sociologist, writer, speaker, and advisor to industry leaders. She’s the author of Startup Your Life: Hustle and Hack Your Way To Happiness. She also has contributed to the New York Times, Forbes, the Atlantic, TIME, and the Economist, among others.

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Erica Dhawan is an expert on collaboration in the twenty-first century. She is the founder and CEO of Cotential, a consultancy that helps companies, leaders, and managers leverage collaboration skills and behaviors to maximize their performance. Dhawan has delivered over 200 keynotes around the world, hosts the award-winning podcast Masters of Leadership, and is the coauthor of the best-selling book Get Big Things Done: The Power of Connectional Intelligence.

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Robert Glazer is an author and the founder and CEO of Acceleration Partners, a global affiliate marketing agency with numerous company-culture awards. He’s been named one of Glassdoor’s Top CEOs of Small and Medium Companies in the US, and has been published by the likes of Harvard Business Review and Fast Company. Glazer has also written several best-selling books, including Friday Forward and Elevate.

Mick Sloan is a content and leadership-development manager at Acceleration Partners.

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Connect (2021) lays the groundwork for exceptional relationships. Drawing on social science research and the authors’ personal experience, it shares core behaviors and actionable advice to cultivate meaningful connections – leading to personal fulfillment and professional success.

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David Bradford received his PhD in social psychology from the University of Michigan. He’s the Eugene O’Kelly II Senior Lecturer in Leadership, Emeritus at the Stanford Graduate School of Business, where he developed the course Interpersonal Dynamics. “Touchy-Feely,” as it’s referred to by students, has been the most popular elective at the GSB for over 45 years and was featured in the New York Times, the Wall Street Journal, and on the Today show.

Carole Robin received her PhD in human and organization systems from Fielding University. At Stanford, where she was the Dorothy J. King Lecturer in Leadership, she expanded the Interpersonal Dynamics course and co-taught it with Bradford for nearly 20 years. She is the cofounder of Leaders in Tech, which brings the principles of Interpersonal Dynamics to Silicon Valley executives.

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Bring Your Human to Work (2018) explores how organizations can put human connection at the center of their business. It outlines the benefits, both financial and social, of encouraging better communication and deeper relationships between coworkers.

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Erica Keswin is a workplace strategist who has consulted for some of the world’s most iconic companies. Her insights have been featured in publications such as Harvard Business Review, Forbes, and Fast Company. In 2020, Business Insider named Keswin one of the world’s most innovative coaches.

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Dr. Therese Huston received her MS and PhD in cognitive psychology from Carnegie Mellon University. Huston was the founding director of the Center for Excellence in Teaching and Learning at Seattle University. She has written for the New York Times and the Harvard Business Review and has previously given talks at Microsoft, Amazon, TEDxStLouis, and Harvard Business School. Huston is the author of Teaching What You Don't Know and How Women Decide.

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A World Without Email (2021) presents a bold reimagining of the workplace, one in which the days of email and instant messaging are a thing of the past. It argues that while email may seem like an integral part of modern knowledge work, it’s actually making everyone less productive and less focused, not to mention miserable. The solution will require a major paradigm shift –⁠ but it will be well worth the effort.

","aboutTheAuthor":"

Cal Newport is an associate computer-science professor at Georgetown University and the New York Times best-selling author of the books Deep Work and Digital Minimalism, among others. He created and runs the popular blog Study Hacks and regularly contributes pieces on technology and culture for the New Yorker, the New York Times, and Wired.

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Communicate with Mastery (2020) is a practical guide for senior leaders wishing to improve their communication skills. It provides actionable advice and useful strategies to become an influential speaker and a compelling writer.

","aboutTheAuthor":"

J. D. Schramm founded the Mastery in Communication Initiative at Stanford Graduate School of Business where he’s a lecturer in organizational behavior. He also serves as the inaugural director of the King Global Leadership Program for the Knight-Hennessy Scholars at Stanford University.

Kara Levy is an executive communication and leadership coach based in the San Francisco Bay Area. She began her coaching career at the Stanford Graduate School of Business, where she was an early member of the Mastery in Communication Initiative.

©J. D. Schramm, Kara Levy: Communicate with Mastery copyright 2020, John Wiley & Sons Inc. Used by permission of John Wiley & Sons Inc. and shall not be made available to any unauthorized third parties.

","buyOnAmazonUrl":"/en/books-purchase/communicate-with-mastery-en","author":"J. D. Schramm with Kara Levy","truncatedAuthor":"J. D. Schramm with Kara...","sourceAuthor":"J. D. Schramm with Kara Levy","url":"https://www.blinkist.com/en/books/communicate-with-mastery-en","browseUrl":"/en/app/books/communicate-with-mastery-en","previewUrl":"/en/books/communicate-with-mastery-en","readUrl":"https://www.blinkist.com/en/nc/reader/communicate-with-mastery-en","playUrl":"https://www.blinkist.com/en/nc/reader/communicate-with-mastery-en?play=1","readingDuration":24,"minutesToRead":24,"publishedAt":"2021-02-15T00:00:00.000+00:00","isAudio":true,"readCount":null,"image":{"default":{"src":"https://images.blinkist.io/images/books/602656d96cee07000752cf8c/1_1/470.jpg","srcset":{"2x":"https://images.blinkist.io/images/books/602656d96cee07000752cf8c/1_1/640.jpg"}},"sources":[{"media":"xs","src":"https://images.blinkist.io/images/books/602656d96cee07000752cf8c/1_1/470.jpg","srcset":{"2x":"https://images.blinkist.io/images/books/602656d96cee07000752cf8c/1_1/640.jpg"}},{"media":"s","src":"https://images.blinkist.io/images/books/602656d96cee07000752cf8c/1_1/640.jpg","srcset":{"2x":"https://images.blinkist.io/images/books/602656d96cee07000752cf8c/1_1/1080.jpg"}},{"media":"m","src":"https://images.blinkist.io/images/books/602656d96cee07000752cf8c/1_1/250.jpg","srcset":{"2x":"https://images.blinkist.io/images/books/602656d96cee07000752cf8c/1_1/470.jpg"}}]},"audioUrl":null,"chaptersLength":8,"hasAudio":true,"language":"en","freeDaily":null,"isFree":false,"category":{"title":"Communication Skills","sprite":"communication-and-social-skills","slug":"communication-and-social-skills-en"},"averageRating":4.5,"totalRatings":139,"categories":[{"id":"54788f416439320008020000","url":"/en/content/categories/communication-and-social-skills-en","sprite":"communication-and-social-skills","slug":"communication-and-social-skills-en","title":"Communication Skills","subtitle":"Things you never knew about public speaking, body language, and social IQ—start here to become a better you."},{"id":"54788e1066333100094b0000","url":"/en/content/categories/management-and-leadership-en","sprite":"management-and-leadership","slug":"management-and-leadership-en","title":"Management & Leadership","subtitle":"Every great leader has unique secrets to success, but what’s one they all agree on? Books! Read up, step up, and shine."}]},{"id":"6012ec826cee070008ada533","kind":"book","slug":"the-upskilling-imperative-en","title":"The Upskilling Imperative","subtitle":"5 Ways to Make Learning Core to the Way We Work","subtitleHtmlSafe":"5 Ways to Make Learning Core to the Way We Work","aboutTheBook":"

What’s it about?

The Upskilling Imperative (2020) introduces practical tips for companies to ensure their staff have ample opportunity to learn skills for the future. With industries and technologies changing all the time, it shows business leaders the steps they can take to stay ahead of the curve and establish robust, accessible learning environments.

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About the author

As the Vice President of Learning at Udemy, Shelley Osborne is responsible for upskilling employees around the world. Before joining Udemy to develop the company’s corporate learning strategy, Osborne served as the Vice President of Learning and Development at Farside HR Solutions. She has given talks at TEDWomen events and contributed commentary to CNBC and the Wall Street Journal. The Upskilling Imperative is her first book.

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