Unreasonable Hospitality (2022) illustrates how surpassing expectations can take your service-based business to the next level. Through a collection of anecdotes and firsthand experiences, it imparts valuable insights into customer service, as well as employee management.
How Big Things Get Done (2023) explores what it takes to make large-scale projects work. It tackles tough questions like why so many big projects fail, and what makes the ones that succeed stand out from the rest. With real-life success stories as well as cautionary tales, its lessons can be applied to projects of any size, shape, or form.
Continuous Discovery Habits (2021) explores how product managers and designers can keep making a positive impact on their customers’ lives. It explores an optimal decision-making process for product teams, so that they can continue to improve their offerings.
Inspired describes the best practices of creating successful software products and explains the most common pitfalls and how to avoid them. The lessons are applicable in a range of product environments, from fledgling start-ups to large corporations.
Learn all about Scrum, the project management system that has revolutionized the technology industry. This is a uniquely adaptive, flexible system that allows teams to plan realistically and adjust their goals through constant feedback. By using Scrum, your team can improve their productivity (and the final result) without creating needless stress or working longer hours.
Learning Agile (2015) is a no-nonsense guide to an often misunderstood concept – agile. The reason for that misunderstanding is simple: all too often, agile is bandied about as a one-size-fits-all solution to every conceivable organizational difficulty. Longtime agile practitioners Andrew Stellman and Jennifer Greene don’t see it that way. For them, agile is a great tool, but you have to know how – and when and why – to use it. And that starts with getting a grasp on agile’s underlying principles.
Empowered (2020) is a written master class that guides ordinary people to create extraordinary products. Discover how to create profitable products that consumers love!
The Agile Leader (2018) explores how leaders can steer traditional organizations in the fast-paced digital world. These blinks show that agile working can help corporate teams to compete with start-ups, and to keep up with ever-changing customer expectations.
Start at the End (2019) provides a highly practical, step-by-step approach to designing products and services that make an impact on the world. Drawing on behavioral science, the process begins with a simple question: How do we want our potential consumers to act? It then works backward to figure out how to make that vision a reality.
Self-Made Boss (2022) is a practical starter kit for anyone looking to start a small business. It’s packed with advice and case studies looking at small businesses from across the United States, with step-by-step instructions for turning your great idea into a successful business.
Radical Product Thinking (2021) lays out a step-by-step approach to developing game-changing products. Taking aim at the iteration-led approaches to product development that have become popular in recent years, it provides an inspiring, vision-driven alternative.
The Direct to Consumer Playbook (2022) takes a look at how some of the world’s top e-commerce brands got to where they are today. Through a series of inspiring interviews with DTC founders, you’ll discover stories of both failure and success – and be much better placed to build your own DTC company.
The Business of Belonging (2021) explores how businesses can harness the power of online communities for the benefit of both themselves and their customers.