The best 23 Customer Service books

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 by Pete Blackshaw explores the power of word-of-mouth in the age of social media. The book delves into the ways in which customer experiences can spread like wildfire, impacting businesses in profound ways. Blackshaw offers insights and strategies for companies to leverage this phenomenon and turn it into a positive force for their brand.

Perfect Phrases for Customer Service by Robert Bacal provides a comprehensive guide to effectively communicate with customers and handle various service situations. Whether it's dealing with complaints, providing information, or resolving issues, this book offers a collection of ready-to-use phrases and techniques to deliver exceptional customer service.

Know What You're FOR by Jeff Henderson is a thought-provoking book that challenges individuals and organizations to shift their focus from being known for what they are against to being known for what they are for. Through inspiring stories and practical insights, Henderson shows how this mindset change can lead to greater fulfillment, stronger relationships, and a more positive impact on the world.

The Apple Experience by Carmine Gallo provides an inside look at how Apple became one of the most successful companies in the world by creating an unparalleled customer experience. Gallo shares the secrets behind Apple's retail strategy and customer service, offering valuable lessons for businesses of all sizes. Through real-life examples and interviews with Apple employees, this book reveals the principles that can help any company build a loyal customer base and achieve long-term success.

Chief Customer Officer 2.0 by Jeanne Bliss is a comprehensive guide for businesses looking to prioritize and improve their customer experience. It offers practical strategies and insights for creating a customer-centric organization, with real-life examples and actionable steps. Whether you're a CEO, a customer experience leader, or anyone interested in transforming your company's approach to customer relationships, this book provides invaluable wisdom and guidance.

Inside the Magic Kingdom by Tom Connellan takes readers behind the scenes of Disney World to uncover the secrets behind its exceptional customer service and business success. Through captivating stories and practical advice, the book reveals the principles and strategies that have made Disney a global leader in creating magical experiences for its guests.

Go-Givers Sell More by Bob Burg explores the power of giving in the sales process. It challenges the traditional notion that sales is all about taking and instead advocates for a giving mindset. By providing value, building relationships, and focusing on the customer's needs, the book offers practical strategies for achieving sales success while making a positive impact.

The Service Culture Handbook by Jeff Toister is a comprehensive guide to creating a customer-focused culture within your organization. It provides practical strategies, real-life examples, and actionable tips to help you build a culture that prioritizes exceptional service. Whether you're a business leader, manager, or frontline employee, this book offers valuable insights to transform your company's approach to customer service.

The Nordstrom Way to Customer Experience Excellence by Robert Spector delves into the customer service principles and practices that have made Nordstrom a retail giant. Through real-life examples and insights from Nordstrom employees, the book offers valuable lessons on creating a customer-centric culture and delivering exceptional experiences. It provides practical strategies for businesses to enhance their own customer service and stand out in today's competitive market.

Unlocking the Customer Value Chain by Thales S. Teixeira provides a comprehensive analysis of how digital technology has transformed the way companies create and deliver value to their customers. Through real-life examples and practical insights, the book offers a roadmap for businesses to adapt and thrive in the digital age.

The Customer Rules by Lee Cockerell is a practical guide to delivering exceptional customer service. Drawing from his experience as the former Executive Vice President of Operations at Walt Disney World, Cockerell shares 39 essential rules for creating a customer-centric culture within any organization. From setting high standards to empowering employees, this book offers valuable insights and actionable strategies for exceeding customer expectations.

The Referral of a Lifetime by Tim Templeton is a practical guide to harnessing the power of referrals in business. Templeton shares valuable insights and strategies on how to build strong relationships, provide exceptional service, and ask for referrals in a way that is natural and effective. This book is a must-read for anyone looking to grow their business through word-of-mouth marketing.

The Simple Truths of Service by Ken Blanchard explores the essential principles of excellent customer service. Filled with practical insights and real-life examples, the book emphasizes the importance of putting customers first and creating a culture of service within an organization. Blanchard offers valuable strategies for delivering exceptional service and building long-lasting relationships with customers.

Customer Experience Management by Nihat Tavsan provides a comprehensive guide to understanding and implementing effective customer experience strategies. It covers topics such as customer journey mapping, customer feedback analysis, and the role of technology in enhancing customer experiences. This book is a valuable resource for businesses looking to improve customer satisfaction and loyalty.

Customer Understanding by Annette Franz is a comprehensive guide that delves into the importance of truly understanding your customers in order to create exceptional customer experiences. Franz provides practical insights and strategies for gathering customer feedback, creating customer personas, and mapping customer journeys. This book is a must-read for any business looking to improve its customer-centric approach.

I Love You More Than My Dog by Jeanne Bliss explores the power of customer loyalty and the strategies businesses can use to create meaningful connections with their customers. Through real-life examples and practical advice, Bliss demonstrates how putting customers at the center of everything can lead to long-term success and growth.

Mapping Experiences by James Kalbach is a comprehensive guide that explores the process of creating visual representations of customer interactions. Through real-world examples and practical advice, the book demonstrates how mapping experiences can help businesses gain a deeper understanding of their customers' journey and ultimately improve their products and services.

Outside In by Harley Manning explores the importance of focusing on customer experience to drive business success. Through real-life examples and practical insights, the book highlights how companies can shift their perspective to prioritize the needs and preferences of their customers. It offers valuable strategies for creating a customer-centric organization and reaping the rewards of improved customer loyalty and satisfaction.

The Cult of the Customer by Shep Hyken explores the concept of creating a customer-focused culture within an organization. It delves into the idea that businesses should strive to build a cult-like following of loyal customers who are not only satisfied but also deeply connected to the brand. Through real-life examples and practical strategies, Hyken shows how companies can achieve this by prioritizing customer experience and exceeding expectations at every touchpoint.

The Customer of the Future by Blake Morgan explores the changing landscape of customer expectations in the digital age. It delves into the impact of technology, data, and personalization on the way businesses interact with their customers. The book offers valuable insights and strategies for companies to adapt and thrive in this customer-centric future.

The Effortless Experience by Matthew Dixon challenges the conventional wisdom that exceptional customer service is the key to customer loyalty. Through extensive research, the book reveals that what customers really want is a hassle-free, effortless experience. It provides practical strategies for businesses to simplify interactions, reduce customer effort, and ultimately build long-term loyalty.

The Power of Moments explores the idea that certain moments have the power to shape our lives and create lasting memories. Drawing on real-life examples and psychological research, the book offers insights into how we can intentionally create more meaningful experiences for ourselves and others. It challenges us to rethink the way we approach life and strive to make every moment count.

QBQ! The Question Behind the Question by John G. Miller is a thought-provoking book that challenges readers to take personal responsibility and eliminate blame in their professional and personal lives. Through real-life examples and practical advice, Miller encourages us to ask better questions and focus on what we can do to make a positive difference. It's a must-read for anyone looking to improve their mindset and productivity.