Fierce Conversations Buchzusammenfassung - das Wichtigste aus Fierce Conversations

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Zusammenfassung von Fierce Conversations

Name: Fierce Conversations
Rating: 3.6 (464 reviews)
Author: Susan Scott

Susan Scott

Achieving Success at Work and in Life One Conversation at a Time

3.6 (464 Bewertungen)

17 Min.

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Fierce Conversations
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Kernaussage 1 von 8

What’s in it for me? Unlock your brave, authentic self to have transformative, fierce conversations.

Raise your hand if you want to be the friend who points out that their roommate’s fiancé seems like trouble.

Or the employee who talks to their coworker about how missed deadlines are hurting the team.

Or the manager who needs to rein in a team leader whose methods are a little too autocratic for the group.

Awkward conversations – very few of us enjoy them. After all, being present, embracing candor, and finding authenticity isn’t easy.

In this Blink to Susan Scott’s Fierce Conversations, you’ll discover exercises and techniques to help you become an expert communicator – and see that powerful, effective conversations can lead to transformation in both your personal and professional life.

Fierce conversations can alter lives

How did I get here?

It’s a question you may ask yourself as you survey your once successful business – now a shaky enterprise with disgruntled employees and an unhappy client base. Or as you consider your unsatisfactory personal life with a partner you no longer connect with.

If life is a board game, the dice you throw to advance in the game are conversations. But a conversation isn’t just words – it’s a relationship with yourself and others. So the type of conversations you have matter. They’re the difference between getting stuck at go and changing the whole trajectory of your life.

Assuming you’re interested in that second option, your conversations need to be fierce.

Fierce conversations are powerful, passionate, untamed, and – most importantly – authentic. They’re the conversations the real you has – the version of yourself that might typically hide behind manners or fear.

In a company where fierce conversations occur, employees feel included and invested in the company’s overall success, leaders are effective mentors, mediocrity isn’t tolerated, and everyone feels comfortable and empowered to speak their truth. And at home, families and friendships can thrive in the safety of knowing that everyone’s best interests are at heart – even if the truth is sometimes hard to hear.

In the next sections, we’ll lay out the seven principles of Fierce Conversations that can help you rewrite your relationships.

Find and honor everyone’s truth

In the fall of 2001, a Bering Sea crab fishery faced an odd situation: they’d received more than double their normal amount of orders from Japan.

Why this spike in demand? Well, it was right after the 9/11 attacks, and many Japanese travelers had canceled their plans to visit the United States. They stayed home instead – and ate more crab!

Always choose authenticity

You’re in a meeting where your manager, Neel, wants input on why a recent campaign failed. Although you know that Neel’s decision to greenlight an inexperienced contractor was the reason, you keep your mouth shut. You don’t want to lose your job!

But imagine if you did speak up. Sure, Neel may give you the stink eye – or worse. But because you identified the problem at hand, Neel may also improve his vetting processes.

The importance of being present

Sometimes, being present means paying closer attention to what isn’t said.

Here’s an example. During one of her Fierce Conversations workshops, Susan Scott asked a participant – let’s call him James – to talk about a problem. She then divided the audience into three groups. She asked a third of the participants to listen to what James said, a third to note his emotion, and the final third to pay attention to his intent.

Master the art of radical candor

As a manager, it can be tempting to put off the awkward conversations about a junior employee’s less-than-stellar performance or a coworker’s slow progress on a project. But delivering that feedback is beneficial to everyone.

If you cringe at the thought of confrontation, don’t worry. Scott has come up with a tried-and-true method of making the process of delivering feedback a lot easier.

The left-hand column

Imagine a sheet of paper with two columns. The right column contains the things that are actually being said. The left column contains what you think about what’s being said.

For example, let’s say you’re having a conversation with Jin, a friend who’s considering applying for a promotion. Jin is worried that her qualifications aren’t as strong as other candidates’.

Temper your wake, and practice silence

You know how when you eat something delicious, it leaves a lovely flavor in your mouth that lasts long after the last bite has been swallowed? The same occurs when you eat something bitter or unpleasant – the taste can linger hours after the meal has been consumed.

It kind of works the same way with interactions. The way you interact with someone and make them feel may be intangible, but it’s still very real. Scott calls this a “wake” – the feeling you leave behind when you’re no longer there. It’s important to be cognizant of your wake, and to take measures to ensure that the taste you leave is sweet and not sour.

Final Summary

When you have a fierce conversation, the authentic, powerful version of yourself says the brave things that matter. A lifetime of fierce conversations can lead to better relationships with your colleagues, your loved ones, and yourself.

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Worum geht es in Fierce Conversations?

Fierce Conversations (2002) is a practical guide to having authentic, powerful conversations that can change the trajectory of your life. It uses anecdotes, practical techniques, and assignments to illustrate how conversations are the cornerstone of relationships.

Wer Fierce Conversations lesen sollte

Managers, people leaders, and employers
People looking to improve their communication skills
Anyone trying to repair a relationship

Über den Autor

Susan Scott is a Fortune 100 public speaker and executive coach who founded Fierce, a leadership development company, after more than a decade of leading CEO think tanks. She is also the author of the best sellers Fierce Leadership and Fierce Love and has presented numerous keynote presentations and TedX Talks.

Kategorien mit Fierce Conversations

Kommunikation & Soft Skills Beruf & Karriere Liebe & Sex

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