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Blink 3 of 8 - The 5 AM Club
by Robin Sharma
It takes persuasive and powerful communication skills to handle customers with complaints and keep their business. Admitting mistakes while displaying empathy and vulnerability are key skills that every customer-facing team needs to master. These titles provide an overview of how to keep your customers happy through their journey with you, how to build trust and avoid churn, and hopefully turn even the most difficult of customers into your best advocates. This collection brings together the essential reads for teams and managers interacting with customers in their day-to-day.
Try Blinkist to get the key ideas from 7,500+ bestselling nonfiction titles and podcasts. Listen or read in just 15 minutes.
Get startedBlink 3 of 8 - The 5 AM Club
by Robin Sharma