Mark Goulston is a psychiatrist, consultant, business coach and writer whose columns have appeared in Fast Company and Tribune Media Services. In addition, the Consumers’ Research Council of America has named him one of America’s top psychiatrists.
Just Listen (2009) combines time-tested persuasion and listening techniques with new methods to help you get your message across to anybody. By learning how to be a better listener, how the brain works and how people think, you’ll be able to motivate people to do what you want because you’ll better understand their needs.
Talking to Crazy (2015) acknowledges that each person has the potential to be a little crazy, giving into irrational behavior when the mood strikes. These blinks offer sound advice on how to empathize and communicate with a person in “crazy mode” so you can keep yourself from going off the deep end, too.