Vicki Halsey Books
Ken Blanchard is an entrepreneur and author specializing in management issues. His bestselling book, The One Minute Manager, sold more than 15 million copies. His company, Ken Blanchard Companies, offers international management training and consulting services.
What's Legendary Service about?
Legendary Service (2014) outlines the principles of great service and describes just how you can implement them in your company. As interacting with customers is a key element in almost any business, following this model is a surefire way to improve your company’s performance overall.
Who should read Legendary Service?
- Anyone who owns a business
- Anyone who is passionate about great service
- Service employees who want to change their working environment for the better
Brilliance by Design
What's Brilliance by Design about?
Brilliance by Design (2011) is all about creating learning experiences that bring out the brilliance in every student. Targeted at coaches, teachers, mentors, and anyone who spends time in a classroom, it provides a handy and helpful model for high-impact instructional design that will inspire and motivate learners.
Who should read Brilliance by Design?
- Teachers looking to add tools to their repertoire
- Mentors having a hard time energizing their mentees
- Anyone who spends time at the front of a classroom