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Zusammenfassung von Awakening Compassion at Work

Name: Awakening Compassion at Work
Rating: 4.3 (29 reviews)
Author: Monica C. Worline and Jane E. Dutton

Monica C. Worline and Jane E. Dutton

The Quiet Power That Elevates People and Organizations

4.3 (29 Bewertungen)

23 Min.

Kurz zusammengefasst

"Awakening Compassion at Work" by Monica C. Worline and Jane E. Dutton offers insight on how leaders can create compassionate workplaces, with examples of companies who have done so and the positive outcomes of doing so. It emphasizes the importance of mindfulness and empathy in the workplace.

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What’s in it for me? Learn what makes for a better workplace.

Overworked and disillusioned? Depressed and sick of the rat race? Are your coworkers eyeing the clock as the end of the day approaches? Do you hear constant chatter of quitting for pastures new? We all know what a poor company workplace looks, feels and sounds like.

But it doesn’t have to be that way. If you’re working or managing eight hours a day, five days a week, then that time in the office ought not to feel like a massive waste. Employees who are satisfied will work harder and be more efficient – and they’re also much more likely to stay put. In turn, companies will profit from higher productivity and lower turnover.

This is where compassion comes in. Businesses can be places where genuine camaraderie thrives; they can be workplaces where “solidarity” and “empathy” are not foreign concepts, but rather a key part of the business dynamic.

Compassionate workplaces are the best workplaces.

In these blinks, you’ll learn

how giving away hospital treatments for free earned more in the long run;
what Hurricane Sandy has to do with compassionate workplaces; and
the benefits for a business of a roving “support pod.”

Work can be tough to endure, but companies needn’t make their employees suffer.

If you’re one of the many people who leave home to go to work each day, you know that, more often than not, putting up with nonsense and stress is just part of the job. Suffering through stress is such a common issue at work, it’s easy to forget that it’s a real problem.

It’s sad, but work can cause people to suffer unnecessarily.

Patty offers just such an example. The authors met her while they were conducting research on the role of compassion in the workplace.

Patty was an executive assistant who worked for several managers within a company. She loved her work and was particularly good at developing strong connections with her managers. She simply understood them and knew how to anticipate their needs.

Then, the company decided to restructure, and a series of key tasks were randomly distributed among the company’s various executive assistants. Patty got the message about the change late on a Friday evening, and on Monday morning she had already been relocated to a remote building.

Patty quickly found herself isolated and dispirited. To top it off, her prime skill of relationship building with the managers couldn’t be exercised anymore.

This just goes to show that some management styles will cause unnecessary suffering when the impact on the employees isn’t taken into consideration.

But some companies can and do minimize employees’ suffering – the answer lies in compassionate leadership.

During their research, the authors met a company leader called Andy. One day, during a meeting, he’d noticed that one of his best employees, Xian, was looking particularly despondent. So he asked Xian what was up.

Xian explained that his sister had died in an accident in China. But even though he was grieving, Xian had decided to still come to work.

In his position as a leader, Andy had to decide how to respect Xian’s personal life within a professional setting. He opted for compassion. Xian was told he could take whatever time off he needed and would be encouraged to speak with Andy any time he felt it was necessary. Andy even invited Xian to spend time at his home and meet his family.

This compassionate approach worked, and Xian was able to manage his grief successfully.

Compassion assists in companies’ performance and can be a source of innovation.

Business people are tough and tend to take hard-nosed approaches. But sometimes, showing compassion to workers isn't just good for them as individuals; the business can ultimately reap the benefits.

Simply put, companies that value compassion will perform better.

Noticing suffering at work is not always easy, but inquiring and being curious helps.

So let’s dig down and come to grips with what compassion actually involves. The first stage involves the ability to perceive when someone is suffering.

But noticing suffering at work isn’t always as easy as you might think. So how do you actually set about doing so? After all, employees are hardly going to declare their problems to their employers at the top of their lungs.

People interpret and react to suffering in ways that can either increase compassion or reduce it.

The business world can be a lively, inventive and progressive place. But, unfortunately, some of its clichés can be pretty harmful too.

You often hear people spout nonsense like, “Work is incompatible with a personal life,” or “When at work, you’re there only to work.” But attitudes like this will only cause suffering in the long run, because they portray suffering as something you just have to put up with.

Empathy is innate to us all, but if we fail to imagine other people’s perspectives, it can be forgotten.

Empathy is a tricky feeling. It’s not some emotion that emerges from nowhere, completely unprompted – we actually have to put a lot of effort in.

That’s because while empathy is a deep-seated and innate emotion, there are various ways it can be blocked.

Compassion with action is the goal, no matter how big or small the deed might be.

Sometimes having empathy isn’t enough – you often need to show it in the moment. In the end, empathy is not a feeling that should percolate over months. This means that if you’re going to successfully display your empathy, you’ll have to imagine yourself as a kind of jazz musician: you’re going to have to improvise!

Practically speaking, if you know you’re not the best at reacting to information in real time, you’ll have to consider your compassionate options for action ahead of when it might be needed.

The workplace can be a place of compassion, and companies can actively engender it.

It’s one thing for an individual to work on becoming more compassionate, but it’s quite another to change an entire company’s culture. It may be tough, but it can be done.

Once, during a trip as organizational researchers, the authors visited Midwest Billing, a company based out of Omaha, Nebraska. Midwest Billing does the paperwork for the area’s hospitals. Its employees are mostly women and there are few opportunities for promotion.

Great leaders lead with compassion and embolden others to be just as empathetic.

It’s human nature to turn to leaders in times of trouble – we need them for orientation and guidance. That’s why it’s especially important for people in positions of authority to be compassionate. If they are, others are sure to follow.

Put simply, the greatest leaders lead with compassion.

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Worum geht es in Awakening Compassion at Work?

Awakening Compassion at Work (2017) considers the role of compassion in the workplace. It demonstrates the methods individuals and organizations can use to develop a culture of empathy and compassion, and shows how individuals and companies alike can benefit from such an approach.

Bestes Zitat aus Awakening Compassion at Work

Aravind is an unconventional model that came into being not despite but because of the deep-seated compassion at its core.

—Monica C. Worline and Jane E. Dutton

Wer Awakening Compassion at Work lesen sollte

Managers and leaders
Business psychologists
Overworked employees looking for a new company

Über den Autor

Monica C. Worline is a research scientist at Stanford University’s Center for Compassion and Altruism Research and Education. She specializes in the psychology of compassion and altruism. She is also the CEO of EnlivenWork, a company that coaches businesses in the development of compassionate leadership.

Jane E. Dutton is a University Professor of Business Administration and Psychology at the Ross School of Business, University of Michigan. She is a cofounder of the Ross School’s Center for Positive Organizations.

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