Show the Value of What You Do Book Summary - Show the Value of What You Do Book explained in key points
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Show the Value of What You Do summary

Patricia Pulliam Phillips & Jack J. Phillips

Measuring and Achieving Success in Any Endeavor

4.2 (10 ratings)
19 mins

Brief summary

Show the Value of What You Do is a thought-provoking book that helps organizations measure and demonstrate the impact of their programs and initiatives, offering practical guidance on implementing effective evaluation strategies.

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    Show the Value of What You Do
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    Steps in showing value

    Consider a chaplain working in the ICU of a hospital. Many will agree it is important work, but what if an administrator insists on knowing how the chaplaincy brings in or saves money. Can the department justify its cost or need for expansion?

    To prove that the chaplaincy is needed, the head of department should start by clearly defining what success looks like at every level of spiritual care.

    At the basic level, are patients and families reacting positively to support? Do they find comfort and meaning during difficult times? Are patients spending less time in hospital, thereby saving themselves and the hospital money? Investigate by asking everyone involved to obtain and record feedback.

    Look at learning next. Are you imparting new knowledge and skills to help staff better care for patients holistically so that they spend less time in the hospital? Can nurses now spot spiritual distress? Examine behaviors, too. Do staff implement new spiritual care habits you taught them? Are they regularly screening patients for unmet spiritual needs?

    Over time, these new behaviors will influence care. You could benchmark metrics like patient satisfaction, length of stay, or readmissions. Hard data convinces administrators your program adds real value: Calculate your benefit-to-cost ratio, and compare program expenses to the measurable benefits to showcase the return on investment. This financial case further compels investment in your department.

    After each initiative, thoughtfully evaluate results at every level. Keep improving the program based on what the data says is working or not working. Refining your approach will build increasing value.

    The key is defining success upfront through metrics tied to stakeholder needs. Rigorously gather data on reactions, learning, behaviors, impact, and ROI. This framework demonstrates how any professional can show administrators, staff, and stakeholders how their program measurably improves outcomes.

    You just learned the process. Now hang on and learn how to apply it.

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    What is Show the Value of What You Do about?

    Show the Value of What You Do (2022) provides a step-by-step framework for defining, tracking, evaluating, and communicating the impact of any project or initiative. The book outlines techniques for setting objectives aligned to stakeholder priorities, collecting meaningful performance data, isolating program effects, and conveying value through metrics like ROI.

    Who should read Show the Value of What You Do?

    • Non-profit leaders seeking to showcase impact
    • Project managers looking to prove value
    • Freelancers/solopreneurs demonstrating relevance

    About the Author

    Patricia Pulliam Phillips and Jack J. Phillips are acclaimed experts on accountability, measurement, and evaluation. They use their decades of research and practical experience to equip professionals with proven methods for demonstrating the value of efforts in any field or industry.   

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