Powerful Phrases for Dealing with Difficult People Buchzusammenfassung - das Wichtigste aus Powerful Phrases for Dealing with Difficult People

Einleitung anhören

00:00

Zusammenfassung von Powerful Phrases for Dealing with Difficult People

Name: Powerful Phrases for Dealing with Difficult People
Rating: 4.2 (528 reviews)
Author: Renée Evenson

Renée Evenson

Over 325 Ready-to-use Words and Phrases for Working with Challenging Personalities

4.2 (528 Bewertungen)

18 Min.

Themen

Körpersprache Arbeitskultur Konfliktmanagement

Inhaltsübersicht

Powerful Phrases for Dealing with Difficult People
in 8 Kernaussagen verstehen

Audio & Text in der Blinkist App

Kernaussage 1 von 8

What’s in it for me? Bite-sized truths and tactics for managing conflict with difficult coworkers and bosses.

Brownnosers, credit-stealers, meeting-monopolizers, gossips, bullies – the workplace can be full of difficult people. And whether it’s your coworkers, bosses, or even yourself on occasion, these difficult people are bound to create some kind of conflict in your life.

In this Blink to Renée Evenson’s Powerful Phrases for Dealing with Difficult People, we’ll dive into tried-and-true tactics for dealing with a variety of challenging situations. Using a simple, five-step process and some powerful phrases, you’ll learn to expertly navigate through conflict – keeping your work relationships intact and showcasing your communication skills in the process.

Some basic rules

Tense relationships at work typically don’t just solve themselves.

Chances are, if you’re wondering whether Phil three cubicles down has been giving you the cold shoulder, he probably has. And if you have some hard feelings toward Linda in quality control, she’s probably aware of it on some level. These things don’t usually go undetected.

The good news is, there are a few simple rules you can follow to smooth the way for a productive conversation – even if you’re not great with conflict.

Rule one? Never say never. That is, don’t start conversations with “always” or “never.” Take a second to think about the last time you messed up. Maybe someone came to you with an always or never statement like, “You never put your coffee mug in the dishwasher.”

Did that statement make you feel like putting your coffee mug in the dishwasher? Or did it instead make you feel like defending yourself ? After all, you do put your coffee mug in the dishwasher most of the time!

A better alternative would be something like, “Hey, I ended up doing dishes today, and it cut into my lunch hour. Would you mind putting your mug in the dishwasher next time?”

And this leads us to the second rule: don’t start conversations with “you.” In the coffee mug example, saying “You never put your coffee mug in the dishwasher” sounds like an accusation – so it puts you on the defensive. On the other hand, offering an “I” statement gives you a chance to see how your actions affected someone else.

In the next section, we’ll explore some common phrases you can incorporate into your conflict conversations.

The powerful phrases

The right words can make all the difference in resolving or fending off conflict. You’ll soon learn the five steps to working through conflict with an annoying boss, workplace bullies, and even yourself when you’re the one in the wrong.

But first, here are some phrases you’ll need for each of those steps.

The power of body language

Your conflict-management toolbox is almost full, but there’s one thing left to discuss before tying it all together in the five-step process – and that’s what you don’t say.

Nonverbal communication can completely change the meaning of your words. The wrong tone, facial expression, or posture can put a different slant on what you’re trying to say. So it helps to keep a few key things – many of them common knowledge – in mind.

The 5-step process

Resolving conflict is a five-step process. We’ll pair each step with an example to help put it all together.

The first step is to think.

Exceptions to the rules

Every rule has an exception. Sometimes you can skip step two – getting a better understanding – because some behaviors just don’t require you to gain an understanding.

In the case of brownnosers, you may not even need to talk to them. If their brownnosing is just an annoying habit, it will likely get teased out of them by other coworkers. However, if they’re achieving unfair advantages due to their excessive flattery, your problem isn’t with them – it’s with your boss.

Dealing with a difficult boss

Believe it or not, the same five-step process applies to dealing with a difficult boss. You’ll just need to employ a little more tact – and approach carefully.

Before addressing your boss, first decide whether their behavior is frequent or offensive enough to warrant a confrontation. If you feel you can ignore their behavior, do that – and focus on doing your job the best you can.

When you’re the problem

The trickiest situations occur when the offending coworker is you.

The problem with being the problem is that other people may not know how to skillfully address their conflict with you. For instance, you may be approached by someone who didn’t take the time to think, understand, or define the problem. They may simply walk up and say, “Hey, you just let the door slam in my face, you insensitive jerk. What’s the matter with you?”

Final Summary

You have more power than you think when it comes to dealing with difficult people at work. To keep your relationships healthy and tension-free, use “I” phrases when starting conversations; check your body language and voice tone; integrate powerful phrases; and follow the five-step conflict management process. Whether it’s caused by coworkers, bosses, or even yourself, conflict doesn’t have to result in damage.

Du möchtest die gesamte Zusammenfassung von Powerful Phrases for Dealing with Difficult People sehen?

Kernaussagen in Powerful Phrases for Dealing with Difficult People

Mehr Wissen in weniger Zeit

Sachbücher auf den Punkt gebracht

Kernaussagen aus Sachbüchern in ca. 15 Minuten pro Titel lesen & anhören mit den „Blinks”

Zeitsparende Empfehlungen

Titel, die dein Leben bereichern, passend zu deinen Interessen und Zielen

Podcasts in Kurzform ^Neu

Kernaussagen wichtiger Podcasts im Kurzformat mit den neuen „Shortcasts”

Worum geht es in Powerful Phrases for Dealing with Difficult People?

Powerful Phrases for Dealing with Difficult People (2013) provides practical tactics for navigating tough conversations at work. Along with over 325 phrases, it includes dozens of sample conversations that show the phrases in action.

Wer Powerful Phrases for Dealing with Difficult People lesen sollte

Anyone dealing with difficult coworkers or bosses
Employees looking for practical guidance on how to talk to colleagues
People interested in conflict management

Über den Autor

Renée Evenson has a degree in organizational psychology and a passion for communication and conflict management. She has worked in customer service management for over three decades and has written numerous books on communication in customer service, including Customer Service Training 101 and Customer Service Management Training 101.

Kategorien mit Powerful Phrases for Dealing with Difficult People

Kommunikation & Soft Skills Unternehmenskultur

Ähnlich wie Powerful Phrases for Dealing with Difficult People

Can We Talk?

Roberta Chinsky Matuson

Seven Principles for Managing Difficult Conversations at Work

How to Work with Anyone (Even Difficult People)

How to Assert Yourself, Listen to Others, and Resolve Conflicts

24 min

4.4

Surrounded by Narcissists

Thomas Erikson

How to Effectively Recognize, Avoid, and Defend Yourself Against Toxic People (and Not Lose Your Mind)

How Leaders Turn Difficult Conversations into Breakthroughs

13 min

3.8

Gaslighting

Stephanie Moulton Sarkis

Recognize Manipulative and Emotionally Abusive People - and Break Free

A Mindful Approach to Nonviolent Communication

32 min

4.6

The Subtle Art of Not Giving a F*ck

Mark Manson

A Counterintuitive Approach to Living a Good Life

22 min

4.3

The Power of a Positive No

William Ury

How to Say No and Still Get to Yes

22 min

4.4

How to Make People Like You in 90 Seconds or Less

Nicholas Boothman

Make Instant, Meaningful Connections for Interviewing, Selling, Managing, Pitching

18 min

4.2

How to Work with (Almost) Anyone

Michael Bungay Stanier

Five Questions for Building the Best Possible Relationships

17 min

3.9

The 7 Habits of Highly Effective People

Stephen R. Covey

Powerful Lessons in Personal Change

The Art of Debating, Persuading, and Public Speaking

16 min

4.3

Excellent Advice for Living

Kevin Kelly

Wisdom I Wish I'd Known Earlier

Stop Pleasing, Start Living

26 min

3.8

The Fine Art Of Small Talk

Debra Fine

How To Start a Conversation, Keep It Going, Build Networking Skills – and Leave a Positive Impression!

Five Steps to the Sex, Salary and Success You Want

How Your Brain Tricks You Into Expecting the Worst and What You Can Do about It

17 min

4.3

Reinventing Your Life

Jeffrey E. Young and Janet S. Klosko

The Breakthrough Program to End Negative Behaviour...and Feel Great Again

17 min

4.4

Emotional Blackmail

Susan Forward with Donna Frazier

When the People in Your Life Use Fear, Obligation, and Guilt to Manipulate You

A Guide for Occupants

29 min

4.5

The Mental Toughness Handbook

Damon Zahariades

A Step-By-Step Guide to Facing Life's Challenges, Managing Negative Emotions, and Overcoming Adversity with Courage and Poise

Own Your Morning. Elevate Your Life.

The New Psychology of Success

A Philosophical Guide

Negotiating an Agreement Without Giving In

The Secret to Love That Lasts

How to Boost Your Sex IQ and Own Your Pleasure

20 min

3.9

Verbal Judo

George J. Thompson and Jerry B. Jenkins

The Gentle Art of Persuasion

How to Deal with the Irrational and Impossible People in Your Life

19 min

4.0

The Laws of Human Nature

Robert Greene

What affects your day-to-day life

29 min

4.5

Emotional Intelligence

The Japanese Method for Transforming Habits, One Small Step at a Time

18 min

4.6

The Coaching Habit

Michael Bungay Stanier

Say Less, Ask More & Change the Way You Lead Forever

366 Meditations on Power, Seduction, Mastery, Strategy, and Human Nature

30 min

4.5

Talking Across the Divide

Justin Lee

How to Communicate with People You Disagree with and Maybe Even Change the World

21 min

4.2

Breaking the Cycle

George N. Collins with Andrew Adleman

Free Yourself from Sex Addiction, Porn Obsession, and Shame

19 min

4.0

Business Writing Tips

Robert Bullard

For Easy and Effective Results

Building a Civilised Workplace and Surviving One That Isn't

13 min

4.1

How to Meet Your Self

Nicole LePera

The Workbook for Self-Discovery

The Small Changes That Change Everything

Transforming Self-Sabotage Into Self-Mastery

The Fight to Master Our Greatest Opponent

22 min

4.4

The High-Conflict Couple

Alan E. Fruzzetti

A Dialectical Behavior Therapy Guide to Finding Peace, Intimacy & Validation

18 min

4.4

The 21 Irrefutable Laws of Leadership (New Version)

John C. Maxwell

Follow Them and People Will Follow You

20 min

4.5

The Art Of Thinking Clearly

Rolf Dobelli

The "hiccups" in our everyday thinking.

24 min

4.2

Wherever You Go, There You Are

Jon Kabat-Zinn

Mindfulness Meditation In Everyday Life

Bringing your Boldest Self to your Biggest Challenges

23 min

4.4

How Emotions Are Made

Lisa Feldman Barrett

The Secret Life of the Brain

Unleashing the Power of Emotional Intelligence

6 min

4.1

❤️ für Blinkist️️️

Ines S.

Ich bin begeistert. Ich liebe Bücher aber durch zwei kleine Kinder komme ich einfach nicht zum Lesen. Und ja, viele Bücher haben viel bla bla und die Quintessenz ist eigentlich ein Bruchteil.

Genau dafür ist Blinkist total genial! Es wird auf das Wesentliche reduziert, die Blinks sind gut verständlich, gut zusammengefasst und auch hörbar! Das ist super. 80 Euro für ein ganzes Jahr klingt viel, aber dafür unbegrenzt Zugriff auf 3000 Bücher. Und dieses Wissen und die Zeitersparnis ist unbezahlbar.

Ekaterina S.

Extrem empfehlenswert. Statt sinnlos im Facebook zu scrollen höre ich jetzt täglich zwischen 3-4 "Bücher". Bei manchen wird schnelle klar, dass der Kauf unnötig ist, da schon das wichtigste zusammen gefasst wurde..bei anderen macht es Lust doch das Buch selbständig zu lesen. Wirklich toll

Nils S.

Einer der besten, bequemsten und sinnvollsten Apps die auf ein Handy gehören. Jeden morgen 15-20 Minuten für die eigene Weiterbildung/Entwicklung oder Wissen.

Julia P.

Viele tolle Bücher, auf deren Kernaussagen reduziert- präzise und ansprechend zusammengefasst. Endlich habe ich das Gefühl, Zeit für Bücher zu finden, für die ich sonst keine Zeit habe.