Marketing & Sales
Keeping Your Online Customers Happy

Keeping Your Online Customers Happy

Leveling up customer service in the age of digital transformation

By The Blinkist Curators

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Marketing & SalesEntrepreneurshipTechnology & the Future
We’ve all experienced bad customer service, but experiencing it online can be even more frustrating for customers armed with only their screens and keyboards. A negative feedback loop of scarce, poor, or even inaccurate information could eventually force customers to start eyeing your competitor more favorably. Great online customer service can foster brand loyalty and a strong following which could mean millions in sales for your business. Discover the secrets of great e-commerce customer service with this collection, and ensure your customers feel like kings at every touchpoint.

Keeping Your Online Customers Happy

Leveling up customer service in the age of digital transformation

What Exactly Is Great Service?
What Exactly Is Great Service?
Hosted by Omar Zenhom
Customer service isn't a bonus feature but an unnegotiable basic—here are the 3 pillars that make such a service ideal
7 min4.7
Never Lose A Customer Again
Never Lose A Customer Again
Joey Coleman
Turn Any Sale Into Lifelong Loyalty in 100 Days
17 min4.5
Build For Change
Build For Change
Alan Trefler
Revolutionizing Customer Engagement through Continuous Digital Innovation
12 min3.9
The Gen Z Frequency
The Gen Z Frequency
Gregg L. Witt, Derek E. Baird
How Brands Tune In and Build Credibility
22 min4.1
The Customer Service Revolution
The Customer Service Revolution
John R. DiJulius III
Overthrow Conventional Business, Inspire Employees, and Change the World
11 min4.3
How to Deliver Tough News to Customers
How to Deliver Tough News to Customers
Hosted by Omar Zenhom
Communicating bad news is never easy–these strategies can help you earn a customer's respect instead of losing them
8 min4.9
Customer WinBack
Customer WinBack
Jill Griffin and Michael W. Lowenstein
How to Recapture Lost Customers – And Keep Them Loyal
14 min3.8
Zombie Loyalists
Zombie Loyalists
Peter Shankman
Using Great Customer Service To Create Rabid Fans
11 min4.5
Damian Bradfield: Balancing Ethics and Growth
Damian Bradfield: Balancing Ethics and Growth
Hosted by Dan Murray-Serter, Rich Martell
WeTransfer CEO Damian Bradfield shares insights on how to lead—and grow—a business without compromising your beliefs
10 min4.7
Hug Your Haters
Hug Your Haters
Jay Baer
How to Embrace Complaints and Keep Your Customers
13 min4.2
Evergreen
Evergreen
Noah Fleming
Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
21 min4.4

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