Service Included summary

The Journey to Fine Dining

In Service Included, Phoebe Damrosch recounts her journey from a small town in Washington to her prestigious position as the only female captain at Per Se, a four-star New York City restaurant. Her tale begins with her move to New York City, where she takes up a job as a waitress at a small Italian restaurant, not knowing that this would be the start of her love affair with the world of fine dining.

Her passion for food and its presentation piques her interest in Per Se, a new restaurant that was creating quite a buzz in the city. She secures a job there and soon becomes an integral part of the team, managing the restaurant's front of house operations with finesse and dedication.

The Rigorous World of Fine Dining

As Damrosch delves deeper into her role at Per Se, she reveals the intense and meticulous nature of the restaurant's service. She gives us a glimpse into the behind-the-scenes world of fine dining, where every detail, from the arrangement of the table settings to the precise timing of each course, is meticulously planned and executed. We learn about the restaurant's exacting standards, where even the smallest mistake can have significant consequences.

Despite the high pressure and long hours, Damrosch finds joy in her work. She develops a deep appreciation for the artistry and craftsmanship that goes into creating a memorable dining experience. She also forms close bonds with her colleagues, who share her passion and dedication.

Life and Love in the Restaurant

While Service Included primarily focuses on Damrosch's professional life, it also touches upon her personal relationships, particularly her romance with a sommelier at Per Se. She describes how their shared love for food and wine deepens their connection, and how they navigate the challenges of maintaining a relationship in the demanding world of fine dining.

As the book progresses, we see Damrosch's growth, both professionally and personally. She becomes more confident in her role, earning the respect of her colleagues and the restaurant's esteemed guests. She also gains a deeper understanding of the complex dynamics at play in the restaurant industry.

Reflections on the Restaurant Industry

In the latter part of the book, Damrosch offers insightful observations on the restaurant industry as a whole. She discusses the power dynamics between the front and back of the house, the challenges faced by women in the industry, and the evolving trends in fine dining. She also reflects on the emotional toll that the demanding nature of the job takes on restaurant workers.

Ultimately, Service Included is a captivating insider's look at the world of fine dining. Damrosch's narrative is filled with vivid descriptions of sumptuous dishes, memorable encounters with guests, and the intricate choreography of a high-end restaurant. It's a testament to the passion and dedication of those who work tirelessly behind the scenes to create extraordinary dining experiences.