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Keeping Your Online Customers Happy

Cover Image for the collection 'Keeping Your Online Customers Happy'

Keeping Your Online Customers Happy

Leveling up customer service in the age of digital transformation
By The Blinkist Curators
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What's it about?

We’ve all experienced bad customer service, but experiencing it online can be even more frustrating for customers armed with only their screens and keyboards. A negative feedback loop of scarce, poor, or even inaccurate information could eventually force customers to start eyeing your competitor more favorably. Great online customer service can foster brand loyalty and a strong following which could mean millions in sales for your business. Discover the secrets of great e-commerce customer service with this collection, and ensure your customers feel like kings at every touchpoint.

Keeping Your Online Customers Happy

Leveling up customer service in the age of digital transformation
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