Marketing & Sales

Keeping Your Online Customers Happy

Cover Image for the collection 'Keeping Your Online Customers Happy'

Leveling up customer service in the age of digital transformation

By The Blinkist Curators

What's it about?

Marketing & Sales Entrepreneurship Technology & the Future

We’ve all experienced bad customer service, but experiencing it online can be even more frustrating for customers armed with only their screens and keyboards. A negative feedback loop of scarce, poor, or even inaccurate information could eventually force customers to start eyeing your competitor more favorably. Great online customer service can foster brand loyalty and a strong following which could mean millions in sales for your business. Discover the secrets of great e-commerce customer service with this collection, and ensure your customers feel like kings at every touchpoint.

Keeping Your Online Customers Happy

Leveling up customer service in the age of digital transformation

What Exactly Is Great Service?

What Exactly Is Great Service?

When was the last time you had incredible customer service? Did it make you want to visit that business again? If you're a business owner or are looking to enter the business world, customer service should not be a bonus feature—in fact, it's now the unnegotiable bare minimum. In this episode, Omar tells you about his 3 pillars of customer service and how you can implement them in your business.

Never Lose A Customer Again

Never Lose A Customer Again

Turn Any Sale Into Lifelong Loyalty in 100 Days

Build For Change

Build For Change

Revolutionizing Customer Engagement through Continuous Digital Innovation

The Gen Z Frequency

The Gen Z Frequency

Gregg L. Witt, Derek E. Baird

How Brands Tune In and Build Credibility

The Customer Service Revolution

The Customer Service Revolution

John R. DiJulius III

Overthrow Conventional Business, Inspire Employees, and Change the World

How to Deliver Tough News to Customers

How to Deliver Tough News to Customers

In every business it's inevitable that something at some point will go wrong. What's up to you is how you deliver that tough news to your customers. While it's never easy to communicate bad news to a customer, Omar explains his strategies for how to take control of the situation, and offers some strategies to use that can make the difference between earning a customer's respect and losing them completely.

Customer WinBack

Customer WinBack

Jill Griffin and Michael W. Lowenstein

How to Recapture Lost Customers – And Keep Them Loyal

Zombie Loyalists

Zombie Loyalists

Using Great Customer Service To Create Rabid Fans

Damian Bradfield: Balancing Ethics and Growth

Damian Bradfield: Balancing Ethics and Growth

Have you ever heard of a company that gives away 30% of its profits to the arts? Or a company that values stunning design and a simple user experience over maximizing their gain? WeTransfer is the company that does exactly that. The file sharing platform transfers over a billion files a week, but is rooted in its principles of giving back to society and an uncompromising approach to design. In this episode, WeTransfer CEO Damian Bradfield shares the insights he learned as he helped grow the company into what it is today. He'll take you through some approaches on how to lead—and grow—an effective business without compromising your ethical beliefs.

Hug Your Haters

Hug Your Haters

How to Embrace Complaints and Keep Your Customers

Evergreen

Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving

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