Powerful ideas from top nonfiction
Try Blinkist to get the key ideas from 5,500+ bestselling nonfiction titles and podcasts. Listen or read in just 15 minutes.
Start your free trial
Blink 3 of 8 - The 5 AM Club
by Robin Sharma
Where Does it Hurt? summary
Jonathan Bush and Stephen Baker
An Entrepreneur’s Guide to Fixing Health Care
Listen to the first key idea
Key idea 1 of 5
3.7 (14 ratings)
10 mins
5 key ideas
Audio & text
What is Where Does it Hurt? about?
America’s health care system is failing, and a revolution is needed. Hospital visits are a messy experience, and people don’t have fast and easy access to the medical services they need. In Where Does It Hurt?, Jonathan Bush argues that we can fix our broken health care industry by making it more open. Entrepreneurs need the space to provide alternative services, so hospitals will be forced to better themselves to catch up.
About the Author
Jonathan Bush is the CEO and cofounder of Athenahealth, one of the most successful medical communications software programs in the United States. Stephen Baker is an author, and a former senior writer for Businessweek.
Table of Contents
Key idea 1 of 5
The health care industry is broken because there’s no competition.
Big research hospitals function almost like department stores: you go there for all your medical needs. So why aren’t there any “boutique” hospitals to compete with this model?
Everyone knows that hospital visits are frustrating. Parking is difficult, service is usually bad, medical records go missing, waiting takes hours and bills are unbelievably high. Each of those problems means a market opportunity for a competitor to offer something better, at a lower cost.
This happened when LASIK eye correction surgery was introduced in 1991. It was expensive and considered very risky, so it wasn’t covered by most insurance plans. People had to pay if they wanted it.
So LASIK operators had to provide the best possible service at affordable prices in order to woo customers. This enabled the industry to advance – LASIK’s process now has a 95 percent satisfaction rate. This should be a model for the whole health care system: when there’s competition, customers win.
The health care industry would be improved by more openness. We need more choices. People should be able to decide for themselves how much their insurance covers, instead of being forced to accept an all-inclusive plan that includes services they won’t use.
What if you had the option of being covered only for big accidents, or curable serious illnesses? And for other services like dentists, you could choose the best providers?
Entrepreneurs also need the freedom to develop ways of providing higher quality health care. They need more access to medical information, for instance, which is often guarded by hospitals.
If people had more chances to choose smaller, entrepreneurial medical care like LASIK, they could avoid the problems associated with bigger hospitals.
This, in turn, would push hospitals to improve their services and hold onto their patients (or “customers”).
Want to see all full key ideas from Where Does it Hurt??
Key ideas in Where Does it Hurt?
More knowledge in less time
Read or listen
Get the key ideas from nonfiction bestsellers in minutes, not hours.
Find your next read
Get book lists curated by experts and personalized recommendations.
Shortcasts New
We’ve teamed up with podcast creators to bring you key insights from podcasts.
Who should read Where Does it Hurt?
- Anyone interested in health care or medicine
- Anyone interested in business
- Anyone interested in medical start-ups
Categories with Where Does it Hurt?
Books like Where Does it Hurt?
What our members say
Sven O.
It's highly addictive to get core insights on personally relevant topics without repetition or triviality. Added to that the apps ability to suggest kindred interests opens up a foundation of knowledge.
Thi Viet Quynh N.
Great app. Good selection of book summaries you can read or listen to while commuting. Instead of scrolling through your social media news feed, this is a much better way to spend your spare time in my opinion.
Jonathan A.
Life changing. The concept of being able to grasp a book's main point in such a short time truly opens multiple opportunities to grow every area of your life at a faster rate.
Renee D.
Great app. Addicting. Perfect for wait times, morning coffee, evening before bed. Extremely well written, thorough, easy to use.
Start growing with Blinkist now
25 Million
Downloads on all platforms
4.7 Stars
Average ratings on iOS and Google Play
91%
Of Blinkist members create a better reading habit*
*Based on survey data from Blinkist customers