Open in the App Open in the App Open in the App

Hug Your Haters: How to Embrace Complaints and Keep Your Customers

Jay Baer
Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer
Synopsis

Hug Your Haters (2016) is a guide to using disgruntled customers to improve your business. These blinks explain why it pays to listen and respond to negative reviews and how you can turn your crabbiest customers into your biggest fans.

Who should read these blinks?
  • Social media specialists
  • Customer service professionals
  • Business owners
Who wrote the book?

Jay Baer is a marketing expert and president of the global consulting firm Convince & Convert. He has advised some of the most iconic organizations in the world, including Nike and the United Nations, and is the author of five New York Times best sellers.

Ever read 4 books in one day?
Now you can. Sign up for a free trial—you'll get instant access to the biggest ideas from 2000+ best-selling nonfiction books.