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Difficult Conversations

How to Discuss What Matters Most

By Douglas Stone, Bruce Patton, Sheila Heen
12-minute read
Audio available
Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, Sheila Heen

Difficult Conversations (1999) takes a look at what makes a conversation difficult and why we often try to avoid them. It outlines how to correctly approach and maneuver through tough topics to build positive and meaningful relationships.

  • Politicians and business leaders
  • Teachers
  • Parents

Douglas Stone lectures at Harvard Law School and is an expert in negotiation and communication. He co-founded the Triad Consulting Group, a communication and education consultancy firm.

Bruce Patton is the co-founder of the Harvard Negotiation Project, a research entity that deals with conflict resolution and negotiation practices. Patton also founded Vantage Partners, a law firm representing some of the world’s biggest corporations.

Sheila Heen is a teacher at Harvard Law School and co-founder of the Triad Consulting Group. She also works as a mediator at the Singapore Supreme Court.

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