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Delivering Happiness

A Path to Profits, Passion, and Purpose

By Tony Hsieh
12-minute read
Audio available
Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh

The central theme of the book is the business of literally delivering happiness while living a life of passion and purpose. Delivering Happiness (2013) tells the story of Tony Hsieh and his company Zappos, demonstrating how thinking long-term and following your passions can not only lead to profits but also a happy life for your employees, your customers, and yourself. The book describes an alternative approach to corporate culture that focuses on the simple concept of making people around you happy, and by doing so increasing your own happiness.

  • Anyone interested in running a successful business
  • Anyone wishing to change the world
  • Anyone who wants to know how profits, extraordinary customer service and happiness can all go hand-in-hand

Tony Hsieh is an American entrepreneur and venture capitalist best known as the CEO of Zappos.com. He sold his previous company, LinkExchange, to Microsoft for $265 million in 1999.

In 2010, Delivering Happiness debuted at #1 on the New York Times Best Seller list and ever since, Hsieh has been considered an expert in customer service and corporate culture. He is also recognized as an influential Twitter user, having gained a huge following over the years.

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Delivering Happiness

A Path to Profits, Passion, and Purpose

By Tony Hsieh
  • Read in 12 minutes
  • Audio & text available
  • Contains 7 key ideas
Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh
Synopsis

The central theme of the book is the business of literally delivering happiness while living a life of passion and purpose. Delivering Happiness (2013) tells the story of Tony Hsieh and his company Zappos, demonstrating how thinking long-term and following your passions can not only lead to profits but also a happy life for your employees, your customers, and yourself. The book describes an alternative approach to corporate culture that focuses on the simple concept of making people around you happy, and by doing so increasing your own happiness.

Key idea 1 of 7

Take things slow. Growing fast can be counterproductive if the wrong people are hired.

Rapid growth for your company can be exciting, gaining investment dollars and hiring new employees every week. But beware of hypergrowth and take it as a warning sign. Growing too quickly and hiring the wrong people can diminish your company’s culture.

No matter how many positions you think have to be filled, always take the time to carefully consider each new hire. You have to ensure every person on your team shares your vision and wants to be a part of the company culture you’ve created.

Conversely, making quick hires can be seriously damaging to company culture if they are out solely for personal gain and career advancement. Make these hiring mistakes, and you are bound to wake up one morning realizing that you no longer enjoy your workplace and the people in it.

This is exactly what happened to Tony Hsieh and his first company, LinkExchange, when they began growing so quickly that he realized he didn’t even recognize the people in his own office. Caught up in the rush and excitement of the company’s success, the company culture suffered, because the new hires weren’t passionate about LinkExchange’s mission. They were just looking to make a lot of money and retire.

In the end, Tony learned the valuable lesson that it’s best to grow a company slowly to carefully monitor the hiring process and ensure that everyone on board is contributing to the culture you wish to create. Short-term sacrifices to protect company culture and stick to core values are a long-term benefit.

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