The central theme of the book is the business of literally delivering happiness while living a life of passion and purpose. Delivering Happiness tells the story of Tony Hsieh and his company Zappos, demonstrating how thinking long-term and following your passions can not only lead to profits but also a happy life for your employees, your customers, and yourself. The book describes an alternative approach to corporate culture that focuses on the simple concept of making people around you happy, and by doing so increasing your own happiness.
Tony Hsieh is an American entrepreneur and venture capitalist best known as the CEO of Zappos.com. He sold his previous company, LinkExchange, to Microsoft for $265 million in 1999.
In 2010, Delivering Happiness debuted at #1 on the New York Times Best Seller list and ever since, Hsieh has been considered an expert in customer service and corporate culture. He is also recognized as an influential Twitter user, having gained a huge following over the years.