Open in the App Open in the App Open in the App
Get the key ideas from

Build For Change

Revolutionizing Customer Engagement through Continuous Digital Innovation

By Alan Trefler
10-minute read
Audio available
Build For Change: Revolutionizing Customer Engagement through Continuous Digital Innovation by Alan Trefler

Build for Change (2014) sheds light on the changing relationships between customers and businesses. By explaining the inner workings of customer loyalty and highlighting the importance of new technological developments, these blinks equip businesses with the tools they need to create a powerful and sustainable customer base.

  • Anyone working in a company with direct customer contact
  • Businesspeople or CEOs who work together with IT specialists
  • Anyone interested in the symbiosis between digitization and customer services

Alan Trefler is the founder, CEO and Chairman of Pegasystems. He was chosen as the American Business Awards’ Software CEO of the Year in 2009 and was named Public Company CEO of the Year in 2011 by the Massachusetts Technology Leadership Council.

 

© Alan Trefler: Build for Change copyright 2014, John Wiley & Sons Inc. Used by permission of John Wiley & Sons Inc. and shall not be made available to any unauthorized third parties.

Go Premium and get the best of Blinkist

Upgrade to Premium now and get unlimited access to the Blinkist library. Read or listen to key insights from the world’s best nonfiction.

Upgrade to Premium

What is Blinkist?

The Blinkist app gives you the key ideas from a bestselling nonfiction book in just 15 minutes. Available in bitesize text and audio, the app makes it easier than ever to find time to read.

Discover
2,500+ top
nonfiction titles

Get unlimited access to the most important ideas in business, investing, marketing, psychology, politics, and more. Stay ahead of the curve with recommended reading lists curated by experts.

Created with Sketch.